TONYA HENDERSON
Woodland,USA
Summary
Transformational nurse leader with a proven record of advancing quality, safety, and patient experience at a nationally recognized hospital. Key contributor to sustained Leapfrog “A” safety grades since 2023 and organizational achievements including the 2024 Beacon Award, 2025 Lantern Award, and 2025 PRISM award. Experience supporting Top 100 hospital recognition and driving performance to top-decile HCAHPS “Would Recommend” scores through high-reliability practices, frontline engagement, and disciplined execution of evidence-based care models.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Interim Nurse Manager, Telemetry/Med-Surgical/Oncology
Wellstar West Georgia Medical Center
LaGrange, GA
09.2025 - Current
- Direct daily operations of a 40-bed unit while ensuring safe, high-quality patient care and regulatory compliance.
- Manage budgets, supply utilization, and cost-containment strategies.
- Lead initiatives to enhance patient experience, communication, responsiveness, and satisfaction scores.
- Oversee staff for scheduling, performance management, and professional development.
- Monitor census, acuity, and resource allocation to optimize staffing and workflow efficiency.
- Implement quality improvement projects aligned with organizational goals and standards.
- Foster a culture of safety, compassion, and patient advocacy.
- Review daily LOS and collaborate with case management to improve patient flow and operational efficiency.
Registered Nurse, Emergency Department
Wellstar West Georgia Medical Center
LaGrange, GA
02.2022 - Current
- Delivered patient care using the nursing process and evidence-based practice.
- Served as relief flow coordinator, supervising staff and ensuring efficient operations.
- Treated life-threatening conditions for diverse patients.
- Administered medications and monitored for adverse reactions.
- Advocated for patients and staff, maintaining safe throughput.
- Multitasked and prioritized to deliver safe, efficient care.
- Led a behavioral health project, improving safety, outcomes, and satisfaction.
Relief House Supervisor (PRN), Administration
Wellstar West Georgia Medical Center
LaGrange, GA
02.2022 - Current
- Oversee and coordinate nursing staff across hospital units during assigned shifts.
- Monitor quality of care by reviewing documentation, conducting rounds, and addressing concerns.
- Manage staffing levels based on acuity and census, including overtime and on-call.
- Act as primary responder to hospital emergencies; enforce policies and procedures.
- Serve as a liaison between nursing staff, administration, and other departments.
- Provide guidance, training, and performance feedback; allocate resources to maintain optimal care.
Nurse Manager, Emergency Department
Southern Regional Medical Center
Riverdale, GA
11.2020 - 02.2022
- Managed a 50-bed emergency department with ~60K annual visits; oversaw financials, staffing, and daily operations.
- Reported to Nurse Director and C-Suite; managed FTEs, scheduling, and overtime.
- Performed daily audits of LWOTs and AMAs; initiated corrective processes to lower rates.
- Used performance improvement monitoring, data collection, and incident reporting to identify and resolve care issues.
- Assessed, planned, implemented, and evaluated patient care; drove quality and performance improvements.
- Designed and executed a process improvement initiative reducing average patient wait times from 8 hours to less than 30 minutes and decreasing LWBS rates from 9% to less than 3%, while maximizing throughput and operational efficiency.
Patient Flow Coordinator/Charge Nurse & Relief House Supervisor (PRN)
Wellstar Atlanta Medical Center
Riverdale, GA
10.2018 - 11.2020
- Coordinated staffing assignments and resource management based on acuity and ED volume; adjusted coverage as needed for safe, efficient operations.
- Led teams to maximize patient care and utilization; provided mentorship, direction, and daily shift huddles.
- Collaborated with House Supervisor on patient flow management; performed daily rounding and facilitated EMS/State of Georgia GCC transfers.
- Oversaw nursing staff across hospital units during assigned shifts; monitored documentation and quality of care, addressed concerns, and enforced policies.
- Managed staffing, responded to emergencies, and coordinated with administration and departments.
- Provided training, performance feedback, and resource allocation for optimal care.
Patient Flow Coordinator/Charge Nurse & Relief House Supervisor (PRN)
St. Francis Hospital
Columbus, GA
03.2015 - 10.2018
- Supervised and coordinated staffing assignments across units, adjusting as needed for safe, efficient operations.
- Collaborated with resource management on call-ins and staffing needs.
- Led teams to maximize patient care and resource utilization.
- Provided mentorship, led shift huddles, and worked with House Supervisor on patient flow.
- Conducted patient rounding and supported EMS/transfer coordination.
- Oversaw nursing staff during shifts, ensuring quality care and policy compliance.
Assistant Director of Nursing
Roanoke Healthcare & Rehabilitation Center
Roanoke, AL
07.2013 - 03.2015
- Supervised 65-bed facility and managed staffing.
- Ensured infection control and regulatory compliance.
- Delivered CNA education and maintained policy adherence.
- Audited medications and collaborated with pharmacy and physicians. Organized clinics, reported audits, and acted as DON when needed. Maintained open communication and handled disciplinary actions.
Registered Nurse, ICU/IMCU
Russell Medical Center
Alexander City, AL
05.2013 - 01.2014
Education
Bachelor of Science - Nursing
Grand Canyon University
03.2025
Associate Degree - Nursing
Southern Union State Community College
05.2013
Affiliations
- ED Council
- Clinical Practice Council — Chair
- Emergency Nurses Association
- American Nurses Association
- Stroke Committee
- Shared Leadership
- Amazing Grace Baptist Church
Certification
- ACLS
- PALS
- NRP
- BLS
- AVADE
- GSCC
- NIH
- TNCC
- Yellow Belt
Timeline
Interim Nurse Manager, Telemetry/Med-Surgical/Oncology
Wellstar West Georgia Medical Center
09.2025 - Current
Registered Nurse, Emergency Department
Wellstar West Georgia Medical Center
02.2022 - Current
Relief House Supervisor (PRN), Administration
Wellstar West Georgia Medical Center
02.2022 - Current
Nurse Manager, Emergency Department
Southern Regional Medical Center
11.2020 - 02.2022
Patient Flow Coordinator/Charge Nurse & Relief House Supervisor (PRN)
Wellstar Atlanta Medical Center
10.2018 - 11.2020
Patient Flow Coordinator/Charge Nurse & Relief House Supervisor (PRN)
St. Francis Hospital
03.2015 - 10.2018
Assistant Director of Nursing
Roanoke Healthcare & Rehabilitation Center
07.2013 - 03.2015
Registered Nurse, ICU/IMCU
Russell Medical Center
05.2013 - 01.2014
Associate Degree - Nursing
Southern Union State Community College
Bachelor of Science - Nursing
Grand Canyon University