TONYA HENDRICKS
Columbia,TN
Summary
Accomplished Phlebotomist with a proven track record at Maury Regional Medical, adept in blood collection and EMR recordkeeping. Demonstrated excellence in maintaining patient confidentiality and providing top-notch customer service. Skilled in coordinating complex procedures and enhancing patient care through effective communication and meticulous medical records handling.
Highly-skilled phlebotomist with 5+ years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Dependable patient financial represenative effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
10
10
years of professional experience
Work History
PHLEBOTOMIST
Maury Regional Medical
11.2024 - Current
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Conducted venipuncture and other CT procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Organized daily work based on collection priority.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
Patient Financial Counselor
WILLIAMSON MEDICAL CENTER
02.2024 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered support to medical staff in completion of patient paperwork.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
Medical Scribe
Encompass Health Rehabilitation Hospital
12.2019 - 01.2023
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Used [Software] to input information into computerized patient record system.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
- Accompanied physicians through day in fast-paced, stressful environments.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Communicated with other medical staff and personnel to obtain additional patient information.
Surgery Scheduling Coordinator
Heritage Medical Associates
01.2015 - 02.2019
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Checked patients in and out and collected payments.
- Coordinated with facilities to set up surgeries for 4 OB/GYN.
Education
Associate of Science - PHLEBOTOMY
Columbia State Community College
Columbia, TN11-2022
High School Diploma -
CENTENNIAL HIGH SCHOOL
Franklin, TN05-1999
Skills
- Blood collection
- Medical records handling
- Patient confidentiality
- EMR recordkeeping
- Sample and specimen collection
UT VOLS SPORTS
A TRUE VOLUNTEER FAN. WE ARE WITH THEM DURING THE GOOD, BAD, AND IN BETWEEN! GO VOLS
Timeline
PHLEBOTOMIST
Maury Regional Medical
11.2024 - Current
Patient Financial Counselor
WILLIAMSON MEDICAL CENTER
02.2024 - Current
Medical Scribe
Encompass Health Rehabilitation Hospital
12.2019 - 01.2023
Surgery Scheduling Coordinator
Heritage Medical Associates
01.2015 - 02.2019
Associate of Science - PHLEBOTOMY
Columbia State Community College
High School Diploma -
CENTENNIAL HIGH SCHOOL
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