Tonya Henry
Madisonville,TN
Summary
Dedicated phlebotomist with expertise in blood collection and electronic health records. Recognized for strong communication skills and attention to detail, contributing to improved patient outcomes and seamless collaboration within healthcare teams.
Overview
2027
2027
years of professional experience
Work History
Phlebotomist
Access Medical Care
Madisonville, TN
04.2025 - Current
- Collected blood samples from patients using proper techniques and equipment.
- Prepared specimens for laboratory analysis and ensured proper labeling.
- Maintained a clean and organized work area to promote safety.
- Assisted patients with questions about the blood draw process and procedures.
- Followed safety protocols to prevent contamination and ensure hygiene standards.
- Documented patient information accurately in electronic health records systems.
- Collaborated with healthcare team members to improve patient care processes.
- Participated in training sessions to enhance phlebotomy skills and knowledge.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Processed samples accurately and efficiently.
- Documented patient information into electronic medical records system.
- Prepared and packaged specimens for courier transport.
Shift Manager
United Grocery Outlet
Madisonville, TN
11.2023 - 04.2025
- Supervised daily operations and ensured compliance with company policies.
- Trained new employees on store procedures and customer service standards.
- Managed inventory levels and organized stock in the sales floor.
- Assisted customers by resolving inquiries and providing product information.
- Conducted regular inspections to maintain store cleanliness and safety standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
Phlebotomist
Sweetwater Hospital Association
SWEETWATER, TN
02.2022 - 10.2023
- Collected blood samples from patients using proper techniques and equipment.
- Prepared specimens for laboratory analysis and ensured proper labeling.
- Followed safety protocols to prevent contamination and ensure hygiene standards.
- Maintained a clean, safe, and organized work environment.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Verified patient information prior to specimen collection.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
Phlebotomist
AEL
Knoxville, TN
2012 - 2017
- Educated patients on procedures, addressing concerns to foster trust and cooperation during blood draws.
- Established strong rapport with patients, enhancing overall patient experience within clinical settings.
- Assisted in training new phlebotomists on best practices and effective communication skills during procedures.
- Implemented quality control measures to ensure accuracy of test results and adherence to safety standards.
Lab Manager
OB/GYN Specialists of Knoxville
Knoxville, TN
2002 - 2009
- Oversaw daily laboratory operations, ensuring compliance with safety and quality standards.
- Managed inventory of lab supplies, optimizing procurement processes to reduce costs.
- Trained and mentored new staff on laboratory protocols and best practices.
- Implemented process improvements, enhancing workflow efficiency and reducing turnaround times.
Phlebotomist
University of Tennessee Medical Center
Knoxville, TN
1999 - 2002
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate patient records in compliance with HIPAA regulations and internal protocols.
- Prepared specimens for laboratory analysis, labeling tubes correctly to prevent mix-ups.
- Coordinated with healthcare professionals to streamline sample collection processes and enhance workflow efficiency.
Education
High School Diploma -
Horace Maynard High School
Maynardville, TN5 1997
Skills
- Blood collection
- Specimen processing
- Electronic health records
- Venipuncture techniques
- Safety compliance
- Patient care
Education and Training
other
Timeline
Phlebotomist
Access Medical Care
04.2025 - Current
Shift Manager
United Grocery Outlet
11.2023 - 04.2025
Phlebotomist
Sweetwater Hospital Association
02.2022 - 10.2023
High School Diploma -
Horace Maynard High School
Phlebotomist
AEL
2012 - 2017
Lab Manager
OB/GYN Specialists of Knoxville
2002 - 2009
Phlebotomist
University of Tennessee Medical Center
1999 - 2002