Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Hester

Real Estate Agent/Multiply Business Owner
Oxford,NC

Summary

Hardworking employee enthusiastic about learning the HOA field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enterprising Owner, successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures. Successful Owner/Operator with expertise in the real estate industry from REO Properties to commercial, from insurance to HOA, from buying to selling, from maintenance and problems to general running a business as smooth as possible in every aspect of this industry. Dedicated leader maintains professional relationships and negotiates to help in finding solutions. Always wanting to further any knowledge possible when it comes to any business' or interest that I have, especially in Real Estate.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Business Owner

The Clean Team Carpet Specialists
02.1994 - Current

My husband and I have owned this business since after we got married.

I handle the paperwork, taxes, deposit, issues, even the purchase of equipment my husband my need.

This business cleans carpet, rugs, upholstery, floors, water damage, some fire and smoke damage.

Again, I do mostly the paperwork and help when equipment or problems come up

  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Input income and expense details into database to track business finances and address variances.

Owner/Operator

Chase Investment Properties, LLC
02.2004 - Current

My Husband I own Chase Investment Properties, LLC in which we started in 2004. We currently own and manage 100 properties in NC and 5 in SC, including one in Guest Cottages.

I am very familiar with HOA policies, insurance, assessments, service calls, maintenance calls and work required on different instances, dealing with occupants in a friendly manner to try to create a plan to assess and solve issues. I am familiar with budgets, spreadsheets, getting quotes for work to be done, the handling of ordering service calls and staying on top of what needs to be done in a timely manor.

I am a extrovert and get along with everyone. I am a very aggressive business woman that loves every aspect of real estate.

I deal with quite a bit of insurance and insurance claims in this line of business,

  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Used well-honed negotiation skills to garner cost-effective pricing for any type of work needed on our properties as well as clients properties.
  • Input income and expense details into database to track business finances and address variances.

Real Estate Broker

Century 21
12.2004 - Current
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Compared properties possessing similar features to determine competitive market prices.
  • Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Obtained agreements from property owners to place properties for sale with real estate firms.
  • Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
  • Generated lists of properties for sale, locations, descriptions and available financing options.
  • Collected fees and documented payment processes for property transactions.
  • Increased project productivity by collaborating with builders, investors and developers.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted clients in financial planning for purchase.

Real Estate Agent

Realty One Dockside North
10.2018 - Current
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated and managed real estate transactions.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Presented purchase offers to sellers for consideration.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Advertised client properties through websites, social media and real estate guides.
  • Represented buyers and sellers of developed and undeveloped properties.
  • Reviewed market research data and changed sales plans accordingly.
  • Assisted clients in financial planning for purchase.
  • Collected fees and documented payment processes for property transactions.

Owner/Operator

Brick And Stone Realty Group, S-Corp
03.2021 - Current

Brick and Stone was established to maintain my Real Estate income from both NC and SC. It is soley a woman owned business, one which I am proud of.

One day I may actually decide to open my own firm in both states.

I take care of all of the accounting, bill payments and spreadsheets as well as tax paperwork for two states.

Education

Salesman's License To Sell And List Real Estate SC - Real Estate Sales

School of Real Estate
Myrtle Beach, SC
10.2018

Brokers License - Real Estate

Vance Granville Community College
Henderson NC
11.2004

Real Estate Salesmans License - Real Estate

Vance Granville Community College
Henderson NC
05.2004

Bachelor of Science - LSS-Leisure Systems Studies

East Carolina University
Greenville, NC
05.1993

Bachelor of Science - Business Administration And Management

East Carolina University
Greenville, NC
05.1993

Skills

  • Operations Oversight
  • Negotiation
  • Industry Expertise
  • Administrative Support
  • Executive Leadership
  • Vendor Relations
  • Effective Communicator and Public Speaker
  • Customer Service
  • Adaptable and Flexible
  • Client Needs Assessment
  • Leadership and People Development
  • Project Oversight
  • Change and Growth Management
  • People and Culture
  • Office Management
  • Improve Policies
  • Business Consulting
  • Property Management
  • Manage Programs
  • Relationship Management

Timeline

Owner/Operator

Brick And Stone Realty Group, S-Corp
03.2021 - Current

Real Estate Agent

Realty One Dockside North
10.2018 - Current

Real Estate Broker

Century 21
12.2004 - Current

Owner/Operator

Chase Investment Properties, LLC
02.2004 - Current

Business Owner

The Clean Team Carpet Specialists
02.1994 - Current

Salesman's License To Sell And List Real Estate SC - Real Estate Sales

School of Real Estate

Brokers License - Real Estate

Vance Granville Community College

Real Estate Salesmans License - Real Estate

Vance Granville Community College

Bachelor of Science - LSS-Leisure Systems Studies

East Carolina University

Bachelor of Science - Business Administration And Management

East Carolina University
Tonya HesterReal Estate Agent/Multiply Business Owner