Summary
Overview
Work History
Education
Skills
Certification
Timeline
Affiliations
Generic
TONYA HEYWARD

TONYA HEYWARD

Perth Amboy,USA

Summary

Senior Product & OMS Leader with deep expertise in enterprise Order Management Systems, specializing in
IBM Sterling OMS cloud implementations, large-scale legacy migrations, and omni-channel fulfillment
platforms. Proven track record owning product vision and roadmaps, translating executive-level business
strategy into scalable OMS solutions, and driving cross-functional delivery across eCommerce, ERP, WMS,
payments, fraud, and tax ecosystems. Trusted partner to engineering, architecture, and business leaders in
high-complexity, high-visibility initiatives.

Overview

14
14
years of professional experience
1
1
Certificate

Work History

OMS Manager / Product Owner

Ad Populum
Hillside, NJ
04.2025 - Current
  • Own the product roadmap and strategic direction for the OMS and fulfillment domain, ensuring
    alignment with enterprise business goals and operational scalability.
  • Act as the single point of accountability for OMS platform decisions, prioritizing features and
    enhancements based on business value and risk.
  • Govern product scope, backlog prioritization, and release planning in partnership with
    engineering, architecture, and operations teams.
  • Translate executive business objectives into actionable requirements, user stories, and
    acceptance criteria.
  • Oversee cross-functional delivery across IT, operations, vendors, and customer service teams.
  • Evaluate and approve platform changes to ensure performance, security, and long-term
    maintainability.
  • Identify and mitigate operational and business risks impacting order lifecycle, fulfillment SLAs, and
    customer experience.

Senior Technical Analyst

Party City
Woodcliff Lake, NJ
12.2019 - 02.2025
  • Served as a product-facing OMS leader supporting Party City’s enterprise eCommerce and omnichannel
    order lifecycle.
  • Led the migration from Oracle Order Motion to IBM Sterling OMS, supporting 700+ stores and
    distribution centers.
  • Defined and delivered OMS capabilities supporting BOPIS, curbside, ship-to-home, ship-fromstore,
    and DC fulfillment.
  • Owned requirements and implementation for:
    White Label, Marketplace, Drop Ship, and Personalization channels
  • Payment gateway migration (Cayan → JPMC Paymentech)
  • Apple Pay, PayPal, Chase Paze, UnionPay
  • Fraud (Kount), Tax (Avalara → Vertex), Notifications (Narvar)
  • Partnered with architects and engineers to govern integration design, scalability, and system
    performance.
  • Championed Agile delivery practices, improving release velocity and adaptability to changing
    business needs.
  • Acted as liaison between business stakeholders and technical teams, ensuring alignment from
    concept through deployment.

POS Analyst

Party City
Woodcliff Lake, NJ
04.2017 - 12.2019
  • Led secure POS technology initiatives including EMV / PCI compliance implementations across
    retail locations.
  • Evaluated and implemented new POS solutions to support scalability and evolving business needs.
  • Managed vendor relationships and cross-functional coordination for system upgrades and rollouts.

IT Quality Assurance Manager

Bed Bath & Beyond, Inc
Union, NJ
12.2014 - 04.2017
  • Led QA strategy and execution for enterprise applications supporting global retail operations.
  • Partnered with development and product teams to validate functional, performance, and integration
    requirements.
  • Authored enterprise training and documentation to support adoption of new systems.

Store Manager

Bed Bath & Beyond, Inc
Iselin, NJ
03.2012 - 12.2014
  • Managed full-store operations, team leadership, inventory, and customer experience in a highvolume
    retail environment.

Education

Bachelor of Arts - Criminal Justice

Saint Peter's University
Jersey City, NJ
05.2008

Skills

  • Product Strategy & Roadmap Ownership
  • Enterprise OMS (IBM Sterling OMS – Cloud)
  • Greenfield & Legacy-to-Cloud Implementations
  • Omnichannel Fulfillment (BOPIS, Ship-from-Store, DC, Marketplace)
  • Backlog Prioritization & Agile Delivery
  • Executive Stakeholder Communication
  • Business Requirements & Functional Design (FDD)
  • Platform Governance & Risk Management
  • Vendor & Systems Integration Management
  • Financial & Investment Decision Support

Certification

Next Generation Platform for IBM Sterling Order Management on Cloud Specialist

Timeline

OMS Manager / Product Owner

Ad Populum
04.2025 - Current

Senior Technical Analyst

Party City
12.2019 - 02.2025

POS Analyst

Party City
04.2017 - 12.2019

IT Quality Assurance Manager

Bed Bath & Beyond, Inc
12.2014 - 04.2017

Store Manager

Bed Bath & Beyond, Inc
03.2012 - 12.2014

Bachelor of Arts - Criminal Justice

Saint Peter's University

Affiliations

  • OMS & Commerce: IBM Sterling OMS (Order Hub, Store Engagement, Call Center), Salesforce Commerce
    Cloud
  • Enterprise Integrations: SAP ERP, WMS, Shopify, Payment Gateways (JPMC Paymentech), Fraud (Kount), Tax (Vertex), Marketplaces & Drop Ship
  • Product Delivery: Jira, Confluence, Agile/Scrum, Feature Backlogs, User Stories
  • Data & Tools: Cognos, MySQL, XML, MessageGears, DocuSign, Adobe Scene7 / Amplience
TONYA HEYWARD