Tonya Hill
Lawrenceville,GA
Summary
As an experienced Logistics Analyst with an exceptional record of results, I have enclosed my resume to outline a few of my qualifications for the open role. It will demonstrate that I am an Energetic professional with dynamic leadership, mentoring and negotiating skills; with a passion for building relationships that lead to business success within Global Freight Forwarding industry. Some of the benefits my previous employers have garnered from my expertise are outlined below.
- Security & logistics experience as well as superior communication skills to resolve key business problems and exceed customer expectations.
- Self-motivated and highly organized product analyst, offering over 15 years of experience in competitive contractual negotiations, organizational development and business supply chain.
- Collaborates across functions and regions to improve relationships, manages and implements projects, and streamlines overall operations utilizing a host of tools including business analysis and process improvement techniques.
Overview
13
13
years of professional experience
Work History
Transportation Security Analyst
Expeditors, Onsite At Google
Atlanta, GA
05.2022 - Current
- Manage the IoT Security program while overseeing the safe and timely delivery of all freight as it moves through the supply chain network, report on and escalate incidents through established communications protocols
- Manage and/or support global and regional-specific projects and implementations ● Drive quarterly initiatives; work through challenges, report progress and manage project risk
- Ensure all security exceptions are investigated, communicated and escalated to internal/external stakeholders while being actioned quickly and appropriately ● Develop and utilize security analyst tools to drive adherence to SLAs and customer satisfaction; identify problems and trends before they can be of greater risk to the organization or its partnerships
- Assist in tracking, monitoring, and communicating project-related issues, scope changes, variances and contingencies that may arise
Operations Support Group Supervisor
UPS-SCS
Alpharetta, GA
09.2021 - 05.2022
- Identifies, resolves and escalates issues/concerns (i.e., customer visibility systems) and tracks/traces services
- Monitors process improvements to ensure customer satisfaction, response tracking compliance and high levels of service quality
- Monitors customer satisfaction to identify trends, process improvements, issues and satisfaction levels
- Manages multiple customers or a group of representatives on a team to monitor service reliability and execution and to ensure customer retention
- Coaches others and provides on-going feedback and support to improve performance
Pharma/Govt Operations Specialist
Healthcare, UPS-SCS
Alpharetta, GA
01.2016 - 09.2021
- Supports assigned government, defense sector and healthcare customers
- Sends shipping pre-alerts and follow-ups to service centers to ensure accurate shipment movement, to meet transit time requirements, and to support customer satisfaction
- Identifies shipment transit solutions to resolve transit time requirement failures and meet regulatory standards
- Analyze rate/routing options and identify areas of cost savings or improvement within carrier sales, freight forwarders, and brokers
- Manages all aspects of customer implementation/onboarding projects, as the main point of contact between UPS and our clients
- Envirotainers and liaise with the internal stakeholders, vendors, and transport companies; Maintain a record and report the status of the requests on a regular basis
- Manage receiving, storing, and delivering schedule requirements of healthcare pharmaceuticals
- Creates queries and reports within UPS products to support customers during implementation, specifically to ensure data completeness and quality
Inside Sales Account Manager
UPS
Greenville, SC
04.2011 - 12.2015
- Increased UPS market share by effectively selling UPS products and value add services to small-middle market businesses within the Largo, Clearwater and Saint Petersburg areas
- Maintained over 8,000 UPS accounts with an average daily net revenue of $80,000+ demonstrating excellent organizational skills
- Developed and coordinated daily sales strategies with three field Account Executives exemplifying exceptional teamwork
Education
Bachelor of Science - Business Management
Strayer University
Atlanta, GA12-2025
Skills
- Effective interpersonal skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Interpersonal Skills, Attention to Detail, Problem-solving
- Critical thinking using logic, data & qualitative reasoning
- Proficient in Google suites, Microsoft suite, VISIO/Lucid
- Knowledge of security related transportation methodology & tracking to include IoT sensors technology, functionality and utilization of best practices
- Logistics & Transportation Management, Logistics Planning, Technical Systems Training
Timeline
Transportation Security Analyst
Expeditors, Onsite At Google
05.2022 - Current
Operations Support Group Supervisor
UPS-SCS
09.2021 - 05.2022
Pharma/Govt Operations Specialist
Healthcare, UPS-SCS
01.2016 - 09.2021
Inside Sales Account Manager
UPS
04.2011 - 12.2015
Bachelor of Science - Business Management
Strayer University
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