Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tonya Hill

Chappells,SC

Summary

Dynamic and results-driven professional with a proven track record at every company I have been employed by, excelling in compassionate customer service and effective team leadership. Skilled in problem-solving and multitasking, I successfully excelled and promoted at every company I was employed at.

I work well independently or with a team contributing with my strong organizational, multitasking, and quick thinking capabilities. Experienced in handling numerous projects at once while ensuring accuracy.

Effective at prioritizing tasks and meeting deadlines.

Known for my reliability and adaptability, I have a swift capacity to learn and apply new skills. I am committed to leveraging these qualities to drive my own and team success while also contributing to the companies growth.

Overview

18
18
years of professional experience

Work History

SunnyDays in HomeCare

Home Care Services
09.2020 - 04.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Led a team of 50 + employees to achieve high levels of maintaining and growing cliental with client satisfaction as the primary goal.
  • Oversaw day-to-day production and growth of agency. Growing weekly hours from 120 to 2000+ per week.
  • Managed scheduling, budgeting, purchasing,payroll, invoicing, and delivered updated reports weekly to the CEO and board.
  • Maintained all personnel files and routinely conducted company audits to maintain state, federal,and company policies.
  • Scheduled employees for shifts, taking into consideration customers needs, employees strengths, while also considering personality matches.
  • Recruited, hired, and developed employees. With a proven retention of staff by providing positive feedback, with constant evaluations and mentoring.
  • Tracked and evaluated financial performance in order to make proactive adjustments to business plans.
  • Evaluated customer needs to develop individualized care plans.

Warehouse and Administravie Assistant

Hire Dynamics
03.2019 - 09.2020
  • Worked closely with management providing assistance for numerous aspects of the overall business operations.
  • Proven track record in the expediting of project completion times excelling at multitasking effectively due to rigorous deadlines.
  • Answered Multiple lines for incoming phone calls to process requests, transferred calls, relayed messages to designated supervisors. While also making outbound calls and emails as needed to customers and personal.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.

Inspection Supervisor

Abercrombie Textiles
06.2009 - 11.2019


  • Reduced inspection errors by maintaining a vigorous quality control system.
  • Supervised ongoing daily production phases to meet production deadlines.
  • Managed work order information and implemented plans to complete jobs on tight deadlines with accuracy.
  • Coordinated loading and unloading of packages in warehouse. While ensuring all materials were delivered to the appropriate departments.
  • Oversaw Shipping and receiving of finished products with precise data entry and excellent communication skills to customers and other warehouse personal.

Medical Administrative Secretary

Health First Medical Center
10.2017 - 06.2019
  • Managed appointment scheduling for reduced wait times with also improving patient experience and satisfaction.
  • Collaborated with health insurance companies to receive pre authorizations and resolve billing issues promptly and effectively.
  • Provided exceptional customer service to all patients, addressing inquiries promptly and courteously while maintaining confidentiality.
  • Prioritized calls through screening and then transferred them to the appropriate personnel.
  • Supported office staff with numerous administrative tasks.

Customer Service Representative Trainer

EviCore Healthcare Formerly Care Core National
09.2013 - 09.2017
  • Helped to develop training materials for groups of 20 new hires at a time. Trained well rounded employees in a classroom setting with a proven track record of employee retention.
  • Mentored employees that were underperforming, leading to improved performance to meet company goals consistently.
  • Streamlined onboarding process for new customer service representatives in a high Volume call center.


General Manager

Arbys Resturant
01.2007 - 09.2013
  • Effectively managed profit and loss, employee reviews, training, schedules, and day to day operations of the business while leading crews of up to 20+ employees..
  • Implemented strategies to increase sales and profitability. While focusing on customer retention.
  • Proven track record in employee retention.

Education

GED -

Blue Ridge Community College
Hendersonville, NC
10-1992

Skills

  • Positive attitude
  • Works well independently and with a team
  • Compassionate customer service professional
  • Problem-solving and conflict resolution specialist
  • Organized with Multitasking capabilities
  • Time management skills while under pressure and tight deadlines

Languages

English
Full Professional

Timeline

SunnyDays in HomeCare

Home Care Services
09.2020 - 04.2025

Warehouse and Administravie Assistant

Hire Dynamics
03.2019 - 09.2020

Medical Administrative Secretary

Health First Medical Center
10.2017 - 06.2019

Customer Service Representative Trainer

EviCore Healthcare Formerly Care Core National
09.2013 - 09.2017

Inspection Supervisor

Abercrombie Textiles
06.2009 - 11.2019

General Manager

Arbys Resturant
01.2007 - 09.2013

GED -

Blue Ridge Community College

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