Tonya Hilliard
Front Office Manager
Denton,Texas
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
23
23
years of professional experience
Work History
Receptionist
Keri Johnson Tax Service
Denton, TX
07.2018 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
Housekeeping Supervisor
EaglePointe Church
Denton, TX
06.2014 - Current
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Adhered to professional house cleaning checklist.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Kept building entryway glass clean and polished for professional presentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
Paraprofessional Educator
Krum ISD
Krum, , Texas
08.2001 - 06.2005
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assessed student assignments to check quality and completeness before submission for grading.
- Provided support to help students with special needs learn and grow.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Supported student learning objectives through personalized and small group assistance.
- Monitored student classroom and outdoors activities to promote student safety.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Provided support during classes, group lessons and classroom activities.
- Assessed student social, emotional and academic needs to plan goals appropriately.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
Customer Service Representative
Mervyn's Department Store
Denton, TX
10.1985 - 06.1992
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained staff on operating procedures and company services.
Education
High School Diploma -
Sanger High School
Sanger, TX 05.2001 -
Skills
Office administration
Professional demeanor
Customer/Client relations
Mail handling
Bookkeeping
Telephone skills
Verbal and written communication
Multi-line Telephone Systems
Administrative support
Timeline
Receptionist
Keri Johnson Tax Service
07.2018 - Current
Housekeeping Supervisor
EaglePointe Church
06.2014 - Current
Paraprofessional Educator
Krum ISD
08.2001 - 06.2005
High School Diploma -
Sanger High School
05.2001 -
Customer Service Representative
Mervyn's Department Store
10.1985 - 06.1992