Summary
Overview
Work History
Education
Skills
Timeline
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TONYA HILTON

Kingsport,TN

Summary

I think I would be an excellent fit for your job because i have a tremendous amount of customer service experience as well as telemarketing experience. I am very good at working with the customer and talking them thru either tasks or problems. I enjoy doing this type of work which plays a huge part on job performance. I am great at multi-tasking and i am able to stay calm and focused on the job in calls with angry or unhappy callers. I follow directions and I am a fast learner. Ready and willing to start immediately. Thank you for your consideration.

Overview

24
24
years of professional experience

Work History

caregiver

Just in Time Home Services
08.2011 - 02.2019
  • Responsible for complete care of elderly and disabled patients
  • Duties included feeding, bathing, medication, changing, and most important, companionship
  • This job immensely helped to develop compassion and connective skills with public, patients, and customers.

Customer Service Representative

ACT Advanced Call Center
03.2008 - 09.2010
  • Worked as an inbound call rep for Bank of America
  • Helped customers navigate through account services and online applications
  • Responsible for calming disgruntled and sometimes very angry customers
  • While employed here, I was applauded many times for my ability to connect with callers and calm them down while staying calm and focused at the same time
  • This job was great experience for this type of position.

Night shift manager/store clerk

ZOOMERZ ROGERS PETROLEUM
01.2000 - 09.2003
  • Working at Zoomers I was responsible for overseeing 2nd shift employee tasks and negating duties
  • Also sales reports as well as running register and overseeing store
  • This job was great experience for working with the public
  • I was quick to advance and grow in my placement for being able to work well with people, both customers and other.

Night shift manager/store clerk

Overbrook Market
08.1998 - 01.2000
  • At Overbrook, I was responsible for running registers and other employees running registers on my shift
  • I ran nightshift reports, broke down and counted drawers, as well as set up for the next shift
  • I was also in charge of our check cashing service and dealing with large amounts of money while doing other tasks as well
  • This was another job that was working with the public and where I learned a lot of my 'people skills'
  • I very much enjoy working with the public and customers, so it helps me to excel at this type of work.

Customer Service Rep./Call Service

Fingerhut Call Center
08.1995 - 07.1998
  • This job involved taking inbound calls from customers calling to place an order from a Fingerhut catalog
  • My job was to guide customers through the process of setting up an account and placing their order
  • I also tried to sell 'add ons' that complemented their original order
  • Dealing with some angry callers and being able to stay calm and help to resolve issues
  • This was the first customer service work I experienced as well as my first call center experience
  • Immediately, I took to this type of work and excelled at my duties
  • I was first hired in only for seasonal help and was soon after hired in as a permanent employee
  • This job was excellent experience for working with people, taking calls, and problem solving.

Education

Vocational - Nursing

Sullivan South High School
Kingsport, TN
06.1998

Skills

  • At Overbrooki was responsible for running registers and other employees running registers on my shift I rwn nightshift reports, broke down and counted drawers as well as set up for next shift I was also in charge of our check cashing service and dealing with large amounts of money while doing other tasks as well This was another job that was working with the public and where i learned alot of my "people skills" i very much enjoy working with the public and customers so it helps me to excell at this type of work

Timeline

caregiver

Just in Time Home Services
08.2011 - 02.2019

Customer Service Representative

ACT Advanced Call Center
03.2008 - 09.2010

Night shift manager/store clerk

ZOOMERZ ROGERS PETROLEUM
01.2000 - 09.2003

Night shift manager/store clerk

Overbrook Market
08.1998 - 01.2000

Customer Service Rep./Call Service

Fingerhut Call Center
08.1995 - 07.1998

Vocational - Nursing

Sullivan South High School

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TONYA HILTON