TONYА J. HINES
Easley,South Carolina
Summary
Performance-driven sales and business development professional with expertise in inside sales processes, strategic partnerships, and client relationships, skilled in communication, multi-tasking, and utilizing CRM tools to drive business growth and achieve sales targets.
Overview
25
25
years of professional experience
Work History
Inside Sales Executive
Lockstep Technology Group
08.2022 - 09.2025
- Oversaw daily operations of inside sales department, ensuring goals are met according to timelines.
- Demonstrated excellent communication skills both verbally and written while interacting with clients.
- Contributed towards establishing best practices for inside sales processes through continuous improvement initiatives.
- Developed strategic partnerships with vendors that increase the company's competitive advantage.
- Maintained renewal opportunities to retain customer's access and continuity
- Utilized Salesforce and Connectwise CRM
Territory Account Manager
Virtucom
09.2018 - 07.2022
- Created a comprehensive database of target prospects within assigned territory utilizing various marketing tools such as LinkedIn Sales Navigator.
- Participated in weekly team meetings to discuss progress towards goals and address any challenges encountered during the week.
- Proactively identified areas of improvement within current processes or procedures related to account management activities.
- Managed multiple projects simultaneously while meeting deadlines set by upper management.
- Established ongoing communication channels with customers in order to build strong relationships that generate repeat business.
- Maintained renewals process to ensure customer access and continuity.
Sales Representative
Morris Business Solutions
10.2017 - 03.2018
- Maintain and grow Xerox printer products and company services in assigned territory; visit current customers and uncover new customers and opportunities.
Photo Identification Sales
WYNIT Distribution
02.2017 - 09.2017
- Maintain and grow sales within the Photo ID segment of business for WYNIT; recruit and introduce Photo ID products and suppliers to new customers.
Senior Business Development - Lenovo
SYNNEX Corporation
10.2005 - 02.2017
- Introduce resellers to Lenovo product and program information; configure and recommend computer hardware solutions to meet specific requirements, quoting price while maintaining profitability and securing purchase orders; act as a liaison for interactions between Lenovo employees and SYNNEX sales reps or customers; travel to events/trade shows to interact with key national accounts to present new products.
Product Manager - Lenovo
SYNNEX Corporation
03.2012 - 07.2014
- Procured and purchased Lenovo computer hardware for stocking in SYNNEX warehouses, often managing up to $20 million in product; tracked earnings based on purchasing to ensure balance in earnings versus spending; assisted sales representative and resellers with Lenovo contract business for opportunities when standard parts would not fit their needs (this included both configurations and special pricing).
Business Development/Partner Specialist - Lenovo
SYNNEX Corporation
06.2011 - 03.2012
- Instructed both Lenovo resellers and sales representatives on how to position and utilize Lenovo and SYNNEX programs to win deals, as well as increase profitability; conducted local on-site training in Greenville and remote offices within the United States.
Business Development - Microsoft
SYNNEX Corporation
10.2010 - 06.2011
- Recommended Microsoft software solutions to customers to enhance use and productivity; proactively engaged existing customers to remind them of renewal opportunities and to suggest the follow-up part(s).
Business Development - Computer Associates
SYNNEX Corporation
11.2008 - 10.2010
- Supported CA Internet Security Business Unit by providing the most up-to-date training and information on new products to resellers and sales representatives; kept track of security software expiration dates in order to renew to keep data safe; consistently recognized as being the highest in renewals among disty partners.
Business Development - IBM Services
SYNNEX Corporation
11.2006 - 11.2008
- Contacted resellers to upsell the hardware to upgraded warranties; strategically collaborated with IBM specialists to create contracts for hardware warranty coverage and lab-based offerings.
Sales Account Manager
SYNNEX Corporation
10.2005 - 11.2006
- Addressed reseller questions in regards to pricing, product availability and credit terms, in addition to providing quotes; completed product and development training to increase computer hardware knowledge base to positively influence sales performance.
Manager
Friedman's Jewelers
10.2002 - 09.2005
- Reviewed applications and resumes for employment of potential candidates; analyzed monthly store goals and assigned individual goals for sales associates achievement; maintained accurate records for audit purposes.
Manager
Zale's Jewelers
05.2000 - 09.2002
- Planned and conducted staff training and performance evaluations to increase sales and customer satisfaction; ensured strict inventory control policies, managing over $3 million in jewelry inventory; consistently achieved 'Highest Revenue' as Sales Manager, both in personal and store goals.
Education
Bachelor of Science - Business Administration
Old Dominion University
Norfolk, VA08.1999
Associate of Science - Business Management
Southwest Virginia Community College
Richlands, VA05.1996
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
Websites
Timeline
Inside Sales Executive
Lockstep Technology Group
08.2022 - 09.2025
Territory Account Manager
Virtucom
09.2018 - 07.2022
Sales Representative
Morris Business Solutions
10.2017 - 03.2018
Photo Identification Sales
WYNIT Distribution
02.2017 - 09.2017
Product Manager - Lenovo
SYNNEX Corporation
03.2012 - 07.2014
Business Development/Partner Specialist - Lenovo
SYNNEX Corporation
06.2011 - 03.2012
Business Development - Microsoft
SYNNEX Corporation
10.2010 - 06.2011
Business Development - Computer Associates
SYNNEX Corporation
11.2008 - 10.2010
Business Development - IBM Services
SYNNEX Corporation
11.2006 - 11.2008
Senior Business Development - Lenovo
SYNNEX Corporation
10.2005 - 02.2017
Sales Account Manager
SYNNEX Corporation
10.2005 - 11.2006
Manager
Friedman's Jewelers
10.2002 - 09.2005
Manager
Zale's Jewelers
05.2000 - 09.2002
Associate of Science - Business Management
Southwest Virginia Community College
Bachelor of Science - Business Administration
Old Dominion University