Tonya Hope
Mint Hill,,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Care Center Consultant
COCA-COLA BOTTLING COMPANY CON
09.2003
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Provided coaching and mentoring to employees.
Bus Dvlp Rep-Inside Sales
Verizon Connect
11.2018 - Current
- Cold Call to sale GPS Fleet Management Software to help companies be safer, reduces fuel cost and improve productivity by tracking their equipment and vehicles
- To help expand their business by growing fleets and configuring web-based standards with an open API
- Responsibilities are to educate business owners and show the Return on the Investment on putting an innovated solution in place.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Full cycle sales through demonstration and negotiations
Customer Services Representative
Coca-Cola Bottling Company
11.2011 - 05.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Full Service Merchandiser
Coca Cola Bottling Co Consolidated
11.2003 - 05.2004
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
- Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
- Monitored and replenished display inventory and restructured according to available stock.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Developed merchandising strategy to efficiently move overstock.
- Developed visual merchandising plans and strategies to promote store offerings.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Scheduled regular maintenance and repair of displays for longevity.
Education
Business Management
University of Phoenix
Real Estate License - Real Estate
Superior Real Estate School
Charlotte, NC02.2019
Skills
- Cost Analysis
- Sales Techniques
- Customer Relationship Management (CRM)
- Vendor Relations
- Data Analysis
- Analytical Thinking
- Organizational Skills
- Attention to Detail
- Time Management
Career Interests
- Marketing and Communications
- Human Resources
- Sales Manager
- Marketing Manager
Certification
NC REAL ESTATE, United States, North Carolina, No, NARS
Honors Awards
- 02/27/18, Real Estate Broker, United States, NC REAL ESTATE COMMISSION
- 07/14/20, 2x Rockstar Award Recipient Sales Performance, United States, Exceeded Quota for the month, SMB Enablement/Operations
Timeline
Bus Dvlp Rep-Inside Sales
Verizon Connect
11.2018 - Current
Customer Services Representative
Coca-Cola Bottling Company
11.2011 - 05.2012
Full Service Merchandiser
Coca Cola Bottling Co Consolidated
11.2003 - 05.2004
Customer Care Center Consultant
COCA-COLA BOTTLING COMPANY CON
09.2003
Business Management
University of Phoenix
Real Estate License - Real Estate
Superior Real Estate School
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