Tonya Hoppa
Taneytown,MD
Summary
Dynamic leader with a proven track record at Big Lots, adept in coaching and mentoring teams to exceed sales targets through innovative merchandising strategies and effective inventory control. Excelled in fostering relationships, ensuring financial stability, and driving operational excellence. Achieved significant improvements in customer satisfaction and store performance, demonstrating exceptional brand awareness and team management skills.
Retail professional with background in leading teams and optimizing store operations. Expertise in driving store performance and ensuring high standards of service. Reliable team player with focus on achieving results and adapting to changing demands.
Overview
22
22
years of professional experience
Work History
Store Team Leader
Big Lots
10.2011 - Current
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Transferred, created and received stock orders to guarantee product stability.
- Designed improvement plans.
- Monitored store financials closely, identifying areas for cost reduction without sacrificing quality or service levels.
- Optimized store layout for improved customer flow and easier navigation through merchandise displays.
- Handled customer complaints and issues politely and professionally.
- Monitored staff performance, customer service and sales goals to meet and exceed targets.
- Led a team of employees to achieve store sales targets and goals consistently.
General Manager
Michaels Arts and Crafts
09.2007 - 10.2011
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Ross Dress for Less
01.2003 - 09.2007
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Education
High School Diploma -
Wicomico High School
Salisbury, MD05-1987
Skills
- Store operations
- Health and safety
- Coaching and mentoring
- Recruitment and hiring
- Merchandising strategies
- Inventory control
- Brand awareness
- Employee scheduling
- Sales tracking
- Store layout
- Event planning
Timeline
Store Team Leader
Big Lots
10.2011 - Current
General Manager
Michaels Arts and Crafts
09.2007 - 10.2011
General Manager
Ross Dress for Less
01.2003 - 09.2007
High School Diploma -
Wicomico High School
Similar Profiles
Jared ForrestJared Forrest
Freight Processing Lead at Big LotsFreight Processing Lead at Big Lots
CHRISTOPHER P. FRICKCHRISTOPHER P. FRICK
Freight Manager at Big LotsFreight Manager at Big Lots
Dayleris Rosario RodriguezDayleris Rosario Rodriguez
Stocker and Cashier at Big LotsStocker and Cashier at Big Lots