Tonya Hornung
Harrisburg,PA
Summary
Organized and dedicated Dispensary Associate with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Credit Administration Specialist
Mid Penn Bank
05.2022 - Current
- Maintain Credit Department electronic records and update internal databases to support document management.
- Track financial information, verify uploads, update/manage covenants.
- Take meeting minutes for our Allowance for Credit Loss meetings.
- Process Loan Action Memos, including uploading them to the relationship.
- Reconcile and submit expense reports for several people.
- Other Administrative duties as assigned.
Human Resource Manager
NRA Group
04.2021 - 04.2022
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Processed employee claims involving performance issues and harassment.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Dispensary Associate
Curaleaf
10.2020 - 03.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Familiar with all positions in the dispensary.
Caregiver
Gus Papandrea
06.2015 - 11.2020
- Assisted Clientwith daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with the client to deliver emotional support and companionship.
Executive Assistant
Metro Bank
01.2012 - 10.2015
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated spreadsheets and created presentations to support executives and increase productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Transcribed meeting minutes to support sales, business development and senior management teams.
Education
Associate of Arts - Business Administration
Harrisburg Area Community College
Harrisburg, PA06.2000
High School Diploma -
Central Dauphin Senior High School
Harrisburg, PA06.1996
Skills
- Administration and Management
- Work Planning and Prioritization
- Marketing Initiatives
- Attention to Detail
- Administrative Support
- Personable and Approachable
- Administration Protocols
- Bookkeeping
- Recordkeeping and File Management
- Administrative Procedures
- Business Administration
Certification
aPHR (Associate Professional in Human Resources) certified.
Timeline
Credit Administration Specialist
Mid Penn Bank
05.2022 - Current
Human Resource Manager
NRA Group
04.2021 - 04.2022
Dispensary Associate
Curaleaf
10.2020 - 03.2021
Caregiver
Gus Papandrea
06.2015 - 11.2020
Executive Assistant
Metro Bank
01.2012 - 10.2015
Associate of Arts - Business Administration
Harrisburg Area Community College
High School Diploma -
Central Dauphin Senior High School
Similar Profiles
Maleah MasemerMaleah Masemer
Project Support Specialist at Mid Penn BankProject Support Specialist at Mid Penn Bank
MONIKA KARBOWSKAMONIKA KARBOWSKA
Senior Financial Associate at Mid Penn BankSenior Financial Associate at Mid Penn Bank
Kimon ScarberryKimon Scarberry
Project Support Specialist at Mid Penn BankProject Support Specialist at Mid Penn Bank
Christopher WilliamsChristopher Williams
Intern/Project Support Specialist at Mid Penn BankIntern/Project Support Specialist at Mid Penn Bank
Capriel PhinneyCapriel Phinney
Venue Manager at Blank Canvas PAVenue Manager at Blank Canvas PA