Tonya Houston

Contract role, April 2024 - December 2024 with Sage Recruiting.

Permanent employment, December 2024 to date with North American Plastics, Irving, TX.

• B2B and B2C collection recovery. Aging report analysis of past due accounts, short payments, overpayments, COD collections, and investigating the credit risks of customers, with essential results of decreasing DSO. Communicate with customers regarding timely payment efforts, while exhibiting transparency in customer relations. Pull soft credit reports to assist in analyzing credit applications to determine credit worthiness, review customer financials, manage credit holds and order releases, and fulfilling of applicant onboarding procedures. Proficient in multiple Accounting-related software such as MS Office, Excel, Outlook, Teams, JD Powers Oracle, Dun & Bradstreet Credit report analysis.

• Collection activities, to include mailing Demand letters, Filing Mechanic’s Liens, and Commercial Bond Claims, while managing credit holds and order releases, when needed. Proactive and timely customer contact, recovering funds against unpaid account balances, to avoid account suspensions or dissolution of accounts. Account reconciliation by way of analyzing Aging Reports and aiding with month-end reporting. Proficient in multiple Accounting-related software such as MS Office, Excel, Outlook, PowerPoint, Teams, SharePoint, OneDrive, Oracle NetSuite EPR Software, BP Logix, Apex, OnBase and Command.
• 3-month Contract

• Extensive experience managing multi-company Accounts Receivables with portfolio of $1.5B, while consistently maintaining my professional, internal and external customer-relations, analytical, time-management and prioritizing skills. Risk-management investigator, to include analyzing pay habit trends by proactively reviewing delinquent payments, regularly. Promote customer relations skills, to include providing invoice copies and supporting documents when needed, as well as encouraging open dialogue about account status. Facilitate monthly Credit meetings with key stakeholders, along with other departmental leaders by collaborating, communicating and action-planning efforts of key performance indicators and trends to resolve underlying causes of delinquencies, compliance matters, tax-exempt audit concerns and various methods to bring unpaid account balances to a satisfactory resolution. Execute collection activities using multiple fund-trapping methods such as Demand letters, Filing Mechanic’s Liens, and Commercial Bond Claims and forwarding to legal liaison when needed, while managing credit holds and order releases, when needed. Timely customer contact to proactively aid in recovering funds against unpaid account balances, to avoid account suspensions or dissolution of accounts. Analyze credit applications, customer financials, and collecting various credit reports, with the expectations of certifying acceptable credit worthiness of the applicant. Create reports in Excel to analyze and organize credit-related data. Account reconciliation by way of analyzing Aging Reports and aiding with month-end reporting. Assess opportunities to decrease DSO on accounts. Proficient in multiple Accounting-related software such as MS Office, Excel, Outlook, PowerPoint, Teams, SharePoint, OneDrive, Oracle NetSuite EPR Software, BP Logix, Apex, OnBase, Command and Experian Commercial & Personal Credit analysis.

• Provide general government-contract Accounts Receivables and administrative support. Accurate and consistent posting of cash applications to pending invoices using Deltek Costpoint Accounting Software. Research, analyze and reconcile billing discrepancies. Active adherence to SOX/GAAP Compliant. Help Desk Analyst-Assist with necessary financial system access and processes to ease interaction with systems. Implement SOPs for various accounting procedures. General Administrative and Date Entry projects.

• Full scale AP processing includes auditing, coding, and entering information for processing. Proficient in Oracle and IRIS (SAP AP) Main point of contact for vendors Retained lucrative relationships by reconciling invoices promptly. Approved guest hotel and airfare accommodation requests and provided confirmations once completed. Assist HR team with employee benefit updates in the IRIS (Sap payroll module).

• Recruiting: Exercised good judgment when conducting preliminary phone screenings and interviews, coordinated on-site interviews, scheduled drug tests, verified employment references, administered applicable pre-employment screenings, and made recommendations to department heads about exceptional candidates. Upon hire, coordinated and conducted new hire orientation meetings. Benefits Administrator: Conducted benefit enrollment meetings to include ordering benefit summary plan descriptions from carriers, scheduling meetings with eligible employees, preparing benefit packets, discussed benefit plan variables, aided with enrollment form completion, entered participant enrollment data into the benefit carrier's web portal, as well as in the employer's ADP payroll portal.

• Presided over departments' full scale payment processing, approved credit memos and vendor set-up in RealWorld and Great Plains Accounting Software. Trained and managed Accounts Payable Administrators, over-seeing their daily functions to include full scale 3-way match and batching invoice processing, coding, data entry, filing, typing, faxing, scanning and various administrative responsibilities. In charge of auditing, confirming, and approving invoice processes to include verifying proper coding, confirmed that proper detail is attached, properly entering data into accounting software product, checked process and completion time of payment. Accountable for auditing/validating and approving purchase orders. Exhibited exceptional analytical, organizational, and negotiating skills. Promoted from Accounting Administrator to Accounting and Finance Manager in 2003 Promoted from Accounting and Finance Manager to Assistant Director of Accounting and Finance in 2005.