Tonya D. Howell
Stockbridge,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Lead Teacher
SunBrook Academy Stockbridge
07.2024 - Current
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Childcare Assistant
Childcare Network
07.2023 - 07.2024
- Supervised free play and other activities to keep children safe.
- Monitored children's progress and identified areas of improvement.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Read and told stories to promote and support overall language development.
Patient Services Representative I-Call Center
Peachtree Dermatology
01.2023 - 01.2024
- Answers incoming calls addressing patients scheduling needs or triaging, routing and escalating concerns as appropriate.
- Maintains an understanding of services/scheduling preferences for all providers at their assigned primary and secondary practices.
- Provide feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new practice implementations and subsequent training and documentation.
- Complete assigned learning and actively participate in learning sessions or round table discussion.
- Perform other duties as assigned
Lead Teacher
Ivy Wood Academy
02.2017 - 09.2019
- Plan and implement daily activities in accordance with curriculum to enhance overall development and growth of every student.
- Engage with students on individual basis to build positive relationships and promote learning while meeting the emotional, socials, physical and cognitive needs of each child.
- Communicate frequently with parents about students growth progress and build and maintain positive support networks.
- Guide assistant teacher and teacher aides in classroom management leading by example and thoroughly answering questions.
- Assess students against established early childhood developmental milestones.
Customer Service Representative
Chimes Solutions Call Center
09.2019 - 06.2020
- Facilitated 100+ customers’ interactions per day, providing detailed, personalized, friendly and polite service to ensure customer satisfaction and retention.
- Accurately utilized and applied company policies and procedures to be able to answer customer questions and resolve inquiries quickly and efficiently.
- Documented and recorded customer interactions to track and inquiry trends and patters.
- Developed effective relationship and collaborated with leadership to ensure appropriate changes are made to improve customer satisfaction.
Data Entry Clerk
ABACUSSTAFFING/GA Dept. of Revenue Call Center
01.2014 - 02.2017
- Facilitated 100+ calls a day to assist individuals with questions, concerns and procedures regarding taxes and forms.
- Processed and verified tax returns and meet production goals by 100% and audit returns.
- Delivered comprehensive tax documentation required for accurate individual and commercial returns.
- Oversaw the expedition of director priority deposits to be processed in a timely manner.
- Audit returns to resolve discrepancies and errors.
Education
High School Diploma -
Marlboro County High School
Bennettsville, SC06-1992
Skills
- Childcare needs
- Lesson planning
- Activity planning
- Conflict resolution
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Relationship building
- Problem resolution
- Complaint handling
- Payment processing
- Client relations
- Professional telephone demeanor
- Call center operations
Timeline
Lead Teacher
SunBrook Academy Stockbridge
07.2024 - Current
Childcare Assistant
Childcare Network
07.2023 - 07.2024
Patient Services Representative I-Call Center
Peachtree Dermatology
01.2023 - 01.2024
Customer Service Representative
Chimes Solutions Call Center
09.2019 - 06.2020
Lead Teacher
Ivy Wood Academy
02.2017 - 09.2019
Data Entry Clerk
ABACUSSTAFFING/GA Dept. of Revenue Call Center
01.2014 - 02.2017
High School Diploma -
Marlboro County High School
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