Tonya Huiss
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
18
18
years of professional experience
Work History
Physician Practice Manager
Marietta Memorial Hospital
06.2021 - Current
- Optimized financial performance by developing annual budgets, monitoring expenses, and identifying cost-saving opportunities.
- Spearheaded quality improvement initiatives by identifying potential areas of concern and implementing targeted remediation strategies to enhance the overall standard of care provided.
- Collaborated with physicians to establish strategic plans for service expansion, practice growth, and quality enhancement initiatives.
- Maximized employee satisfaction by creating an inclusive work environment that encouraged open dialogue about challenges or concerns within the practice.
- Administered patient satisfaction surveys, used feedback to implement procedural changes that increased overall patient experience scores.
- Managed human resource functions such as recruitment, onboarding, performance evaluation, conflict resolution, payroll processing, benefits administration for both clinical and non-clinical staff members.
- Elevated patient experience through the consistent application of responsive communication techniques between patients, providers, and support staff.
- Coordinated facility maintenance efforts to ensure a clean, safe environment conducive to delivering top-notch patient care services.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Director of Operations
OhioHealth O'Bleness Hospital
01.2007 - 05.2021
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Implemented quality control measures to maintain high standards of service delivery.
Education
Bachelor of Science - Health Administration
Walden University
Minneapolis, MN06-2024
Associate of Applied Science - Accounting
Hocking College
Nelsonville, OH06-1990
Skills
- HIPAA compliance
- Patient scheduling
- Operations management
- Healthcare compliance
- Performance improvement
- Practice marketing
- Physician relations
- Employee performance
- Staff management
Timeline
Physician Practice Manager
Marietta Memorial Hospital
06.2021 - Current
Director of Operations
OhioHealth O'Bleness Hospital
01.2007 - 05.2021
Bachelor of Science - Health Administration
Walden University
Associate of Applied Science - Accounting
Hocking College
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