Tonya Hurston
Account Manager / Operations Manager / Project Manager / HR / Payroll
Bremen,GA
Summary
Seasoned Account Manager specializing in implementing successful systems for both Flooring & Cabinet/Countertop companies. Offering 25 years of progressive experience.
Enthusiastic & eager to contribute to team success through hard work, attention to detail and excellent organizational skills with clear understanding of office needs. Motivated to learn, grow and excel wherever needed.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Excellent reputation for resolving problems and improving customer satisfaction.
Ready to help team achieve company goals.
Reliable employee offering excellent communication and good judgment.
Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Accounting Controller / Operations Manager / HR
Complete Cabinet Source LLC
Villa Rica, GA
08.2015 - 07.2022
- Managed banking reconciliations and monthly balance sheet statements.
- Managed journal entries, collection efforts, reconciliations and payroll processing.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Negotiated cost of goods/labor with all vendors/subcontractors.
- Investigated weekly/monthly variances and corrected errors to resolve discrepancies as needed.
- Implemented updated production, productivity, quality and customer service standards to improve company financial standing.
- Completed weekly payroll for company employees as well as temporary laborers.
- Completed weekly payroll for subcontractors.
- Processed vendor payments weekly/monthly according to set account terms.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Resolved escalated customer issues and boosted retention.
- Generated sales tax reports for each operational jurisdictions, monitored weekly payroll and prepared and paid out sales commissions monthly.
- Reviewed more than 4 financial statements per year.
- Appealed tax assessments yearly.
- Processed any/all Workers Comp/General Liability/Auto Claims.
- Submitted monthly Pay Applications for all projects.
- Receivables/Collections.
- Reviewed & submitted all project contracts upon job being awarded.
- Travel to clients/job sites as needed.
- Attended on-site subcontractor meetings as required.
- Maintained all licensing for multiple cities, states, as required per project.
- Maintained all Certificates of Insurance per client/project.
- Responded to emails, phone calls & texts daily.
- Reviewed quotes to insure accuracy.
- New Hire Onboarding.
- Employee Counseling.
- Employee Release & Separation.
- Quality Control.
- Quarterly Inventory.
- Forklift operator.
Accounts Manager
Mega Granite & Marble Inc
Newnan, GA
08.2010 - 01.2015
- Founded dealer division from ground up while only adding 2 assistants to maintain division.
- Generated all quotes for kitchen & bath dealers as well as large home builders.
- Scheduled appointments for templates & installs for each job.
- Ensured 24 hour correspondence for all emails, phone calls & texts.
- Maintained Excellent Customer Service Ratings.
- Consistently won weekly/monthly Sales competitions.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Educated clients on new countertop products and updated account information to maintain high standards of client service.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates.
- Expanded sales by facilitating client satisfaction and renewing customer relations.
- Collections of dealer division accounts.
- Employee Hiring/Release for dealer division.
- Travel to clients as needed.
- Appealed Unemployment Claims when needed.
Owner/VP
Hurston Floor Expo
Bremen, GA
06.1999 - 10.2010
- Managed day-to-day business operations.
- Quoted both residential & builder clients.
- Scheduled all installations.
- Purchased all materials.
- New Hire Onboarding / Employee Release & Separation.
- Work Comp Ins / General Liability / Auto Claims & COI’s.
- Employee & Subcontractor Payroll
- Accounts Payable / Accounts Receivable
- Weekly / Quarterly Payroll & Sales Tax Reports / Filings
- Warehouse Inventory
- Negotiated all purchasing
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Founded and managed Flooring business, growing revenue to $300,000 in first year, doubled the 3rd year & tripled 5th year.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Generated revenues yearly and effectively capitalized on industry growth.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Forklift operator.
- Built 18,000 sqft showroom & warehouse with GC assistance.
Education
Haralson County High School
Tallapoosa, GA05.1994
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- PPE Compliance
- Planning and Coordination
- Interpersonal Communication
- Organization and Time Management
- Self-Motivated
- MS Office
Timeline
Accounting Controller / Operations Manager / HR
Complete Cabinet Source LLC
08.2015 - 07.2022
Accounts Manager
Mega Granite & Marble Inc
08.2010 - 01.2015
Owner/VP
Hurston Floor Expo
06.1999 - 10.2010
Haralson County High School
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