Proven leader in sales and customer relationship management, adept at driving revenue growth and fostering strong connections. At Enlivant, I spearheaded initiatives that exceeded occupancy budgets by 79%, showcasing my strategic planning and active listening skills. Specializes in creating impactful outreach initiatives and nurturing regional sales, with a keen focus on customer retention and relationship building.
Created care and housing services for the Idaho region by cultivating referral partnerships within the communities. Maintained updated information on local senior living communities including amenities, care levels (independent, assisted living, memory care, CHF), costs, and reputation. Provided support between families and communities while facilitating smooth and compassionate transitions to appropriate housing by factoring in personal choices, health conditions, location, and budgets. Arranged and accompanied clients on tours of potential senior living communities, highlighting key features and differences. Helped navigate the application process, including necessary paperwork and contracts, ensuring understanding of terms and conditions.
Exceeded Occupancy budget by 79% by utilizing strategic tactics to close quickly. Built and extensive network of contacts to expand sales opportunities in the region. Identified areas of improvement within existing processes and implemented solutions accordingly. Resolved customer inquires promptly while ensuring all expectations were met or exceeded. Led weekly meetings with staff members proving feedback on performance and offering guidance where needed. Utilized CRM software to track leads, manage accounts, and analyze performance metrics.
Exceeded budget by 16% leading through example and driving leads, tours, and move ins. Displayed excellent time management skills by utilizing, Maintaining, and updating our CRM tracking system and other tools provided. Coordinated and lead all community outreach and events for seniors, families, and professionals in the community. Built and maintained relationships with potential residents and their families by identifying needs, providing superior customer service, and follow up to assist in the move in process.
Provided enhanced support to CEO, CFO, CNO, and Directors. Created referral partnerships and services as Physician Liaison and Hospital Services Representative. Managed projects, marketing campaigns, and events. Maintained and managed contracts included but not limited to leases and professional service agreements. Assisted in the billing process, invoicing , purchase orders, and expense reporting.
91% increase customer growth and 32% sales increase. Created print advertising solutions for business owners and medical professionals. Created campaigns, provided content with deadlines, and managed collections. Created relationships within the community by participating in networking opportunities and cultivating referral relationships.
20% sales increase. Developed relationships among Medical Professionals, Hospitals, Assisted Living, and Skilled Nursing Homes, Home Health and Hospice, and DME market. Negotiated contracts, provided updates and evaluated Home a health and Hospice market to strategically set goals and increase census. Provided educational training to all staff members on products, policies, procedures, and ways to build referral partnerships within the community.
$3.5 Million Territory sales, 52% sales increase, and 30% referral increase. Provided support and developed referral partnerships among Medical professionals in the Prosthetic and Orthotic Industry, Medical Supply and Doctors. Provided support to Distributors and Independent Contractors and Independent Representatives by providing meetings, trainings and was a direct resource for product updates. Provided customer solutions for patients and stayed informed with new products, billing codes, and reimbursements.