Summary
Overview
Work History
Education
Skills
Timeline
Generic

TONYA JACKSON

Bedford,VA

Summary

Seasoned Bank Teller well versed in customer care who is successful in achieving sales goals, while maintaining high levels of customer satisfaction. Customer Service Representative who achieves high levels of customer satisfaction.

Overview

11
11
years of professional experience

Work History

Retention Specialist

MBM RENTALS D/B/A EASYHOME
2008 Wards Road Lynchburg VA, 24501
01.2014 - 06.2015
  • Created strategies to develop and expand sales of services to existing customer which resulted in a [number]% increase in annual revenue.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Pulled daily branch [name] reports.
  • Handled various accounting transactions.
  • Collected member loan payments.
  • Maintained friendly and professional customer interactions.
  • Gathered information and filed reports to resolve complaints.
  • Met with clients to identify and assess business controls, risks, process gaps and work flow inefficiencies.

Patient Attendent

PUBLIC PARTNERSHIP
2611 Pinecrest Ave. Bedford VA, 24523
07.2013 - 01.2014
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Cooked appetizing and satisfying meals and snacks.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Obtained household supplies and ran daily errands.
  • Assisted with patient transfer and ambulation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Answered patient calls for care and feeding.
  • Provided a comforting and soothing environment.
  • Member in good standing with Nurse Aide Registry.

Patient Attendent

PUBLIC PARTNERSHIP
746 South Street Bedford VA, 24523
08.2012 - 04.2013
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients’ medical history, drug history, complaints and allergies.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Cooked appetizing and satisfying meals and snacks.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Obtained household supplies and ran daily errands.
  • Assisted with patient transfer and ambulation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Maintained sanitary residents' and program rooms.
  • Assisted patients with ambulation and crutch walking.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
  • Reported any unusual circumstances in the patients’ condition or environment.
  • Provided a comforting and soothing environment.
  • Helped residents programming goals and increase their independence.
  • Member in good standing with Nurse Aide Registry.
  • Monitored expiration of medical supplies and medications.

Patient Attendent

PUBLIC PARTNERSHIP
308 East Franklin Street Bedford VA, 24523
08.2011 - 07.2012
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
  • Member in good standing with Nurse Aide Registry.
  • Helped residents programming goals and increase their independence.
  • Provided a comforting and soothing environment.
  • Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
  • Reported any unusual circumstances in the patients’ condition or environment.
  • Documents objective data and routine aspects of patient care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
  • Answered patient calls for care and feeding.
  • Obtained household supplies and ran daily errands.
  • Maintained a clean, healthy and safe environment.
  • Cooked appetizing and satisfying meals and snacks.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Monitored vital signs, such as blood pressure and pulse.

Branch Manager

EXPRESS CHECK ADVANCE AND FINANCIAL SERVICES
586 Blue Ridge Ave. Bedford VA, 24523
05.2004 - 01.2011
  • Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
  • Discovered major instances of fraud, embezzlement and large balances due.
  • Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
  • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
  • Established procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping.
  • Performed periodic budgeting/modeling to project monthly cash requirements.
  • Prepared financial pages for presentation to senior management.
  • Supported management through risk identification, control testing and process improvement procedures.
  • Gathered data for internal audits through interviews, financial research and downloads.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Researched and resolved accounts payable discrepancies.
  • Created daily and weekly cash reports for accounting management.
  • Reviewed all expense reports for accuracy and proper expense disclosure.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
  • Increased new bank relationships within the local community [number]% by executing quarterly promotions.
  • Oversaw a branch team consisting of [number] customer service representatives and [number] personal bankers.
  • Managed branch with an average of $[amount] in monthly deposits.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Developed prospects for new loans with [number] cold calls weekly.
  • Closed an average of [number] loans per month.
  • Maintained confidentiality of bank records and client information.
  • Maintained friendly and professional customer interactions.
  • Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Helped drive sales goals and achieve monthly quotas.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Strong leader of customer support staff.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Trained staff on operating procedures and company services.
  • Managed high volumes of financial activity in a fast-paced, risk-based corporate environment.
  • Developed annual budgets in collaboration with the financial director.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Developed prospects for new loans by conducting [number] cold calls weekly.
  • Successfully closed an average of [number] loans per month.
  • Reviewed and edited loan agreements to ensure accuracy.
  • Reviewed over [number] financial statements per [time frame].

Education

High School Diploma - undefined

LIBERTY HIGH SCHOOL

NURSING - NURSING ASSISTANT

BEDFORD SCIENCE AND TECHNOLOGY
1997

Skills

  • Cash handling expertise
  • Positive
  • People-oriented
  • Excellent time management skills
  • Advanced clerical knowledge

Timeline

Retention Specialist

MBM RENTALS D/B/A EASYHOME
01.2014 - 06.2015

Patient Attendent

PUBLIC PARTNERSHIP
07.2013 - 01.2014

Patient Attendent

PUBLIC PARTNERSHIP
08.2012 - 04.2013

Patient Attendent

PUBLIC PARTNERSHIP
08.2011 - 07.2012

Branch Manager

EXPRESS CHECK ADVANCE AND FINANCIAL SERVICES
05.2004 - 01.2011

High School Diploma - undefined

LIBERTY HIGH SCHOOL

NURSING - NURSING ASSISTANT

BEDFORD SCIENCE AND TECHNOLOGY

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TONYA JACKSON