TONYA JETER
Humble
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet unit/team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
TCNA
MD Anderson Cancer Center Mays Clinic
08.2019 - Current
- Caring for an average of 5-12 overseeing vital signs, glucose checks , monitoring working closely with Nursing Staff communicating nursing unit with patient changes, blood running, using the tube station,
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Improved team efficiency by mentoring new CNA hires through hands-on training, guidance, and ongoing support.
CNA
Encompass Health Rehabilitation Hospital
03.2019 - 08.2019
- Assisting patients with ADL's, charting, vital signs, daily weights and linen changes.
- As a team working towards returning home regaining independents
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
CNA
St Joseph’s Medical Center In The Heights
04.2018 - 03.2019
- Assisting with daily needs, transferring patients, taking vitals, performing blood glucose testing, monitoring input output, recording data regarding patients behaviors and needs and answer call lights
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
CNA
Vista Continuing Care and Rehab
04.2017 - 04.2018
- Assisting nurses {RN or LVN} providing help with activities of daily living
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Receptionist
Beyond Eye Care
05.2015 - 05.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept reception area clean and neat to give visitors positive first impression.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained confidentiality of information regarding clients and company.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Housing Specialist
City of Amarillo
05.2010 - 05.2011
- Managed caseloads efficiently while maintaining high levels of customer service and attention to detail during the application process.
- Maintained strict confidentiality when handling sensitive personal information, adhering to privacy regulations throughout all aspects of casework.
- Educated clients on their rights and responsibilities as voucher holders, fostering a better understanding of program requirements and expectations.
- Conducted thorough eligibility assessments to accurately determine clients'' qualification for housing assistance.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information about housing assistance programs.
Pharmacy Technician
Walmart
09.2004 - 03.2009
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Dialysis Technician
DaVita Dialysis Corporation
07.2007 - 01.2008
- Responsibilities monitoring patients undergoing treatment, adjusting patient fluid removal rates as required, maintaining safety and cleanliness standards assembling dialysis machine, understanding physical and emotional
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
Education
Certified Nursing Assistant -
BCA
Houston, TX01.2017
Associate of Applied Science - Medical Assistant
Cambridge College
Aurora, CO01.2007
Phlebotomy -
Amarillo College
Amarillo, TX01.1997
Skills
- Friendly, positive attitude
- Excellent communication
- Teamwork and collaboration
- Verbal communication
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
Certification
- Basic Life Support Certification (BLS)
Languages
English
Timeline
TCNA
MD Anderson Cancer Center Mays Clinic
08.2019 - Current
CNA
Encompass Health Rehabilitation Hospital
03.2019 - 08.2019
CNA
St Joseph’s Medical Center In The Heights
04.2018 - 03.2019
CNA
Vista Continuing Care and Rehab
04.2017 - 04.2018
Receptionist
Beyond Eye Care
05.2015 - 05.2016
Housing Specialist
City of Amarillo
05.2010 - 05.2011
Dialysis Technician
DaVita Dialysis Corporation
07.2007 - 01.2008
Pharmacy Technician
Walmart
09.2004 - 03.2009
Associate of Applied Science - Medical Assistant
Cambridge College
Phlebotomy -
Amarillo College
Certified Nursing Assistant -
BCA
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