Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Jewell

Island Park,ID

Summary

Accomplished Demand Forecast Manager at Onsemi, adept in enhancing supply chain efficiency and forecasting accuracy through strategic planning and team leadership. Excelled in implementing robust demand review processes and developing forecasting tools, significantly improving decision-making and operational effectiveness. Skilled in Microsoft Office and fostering customer focus, demonstrated by mentoring teams towards excellence and driving continuous improvement.

Overview

35
35
years of professional experience

Work History

Demand Forecast Manager

Onsemi
07.2023 - Current
  • Enhanced collaboration between sales, marketing, and production teams for better demand planning through regular cross-functional meetings.
  • Advised executive leadership on risks associated with capacity constraints due to fluctuations in customer demands, facilitating informed decision making.
  • Streamlined data collection processes to ensure timely availability of relevant information for effective demand management.
  • Benchmarked internal practices against industry standards to identify areas for improvement and drive continuous advancement in demand forecasting methodologies.
  • Implemented a robust demand review process, ensuring that all relevant stakeholders had visibility into the latest forecast assumptions and could provide input as needed.
  • Mentored junior team members, cultivating a culture of excellence within the Demand Forecasting department.
  • Collaborated with supply chain partners to align on forecast assumptions and improve overall supply chain efficiency.
  • Supported new product launches by developing accurate pre-launch forecasts based on market research insights.
  • Developed customized demand forecasting tools, resulting in more accurate predictions and efficient resource allocation.
  • Influenced company-wide adoption of best practices in demand forecasting through training sessions and workshops.
  • Managed a team of analysts responsible for generating accurate short-term and long-term demand forecasts across multiple product lines.
  • Interacted with sales and marketing teams to understand demand forecast drivers.
  • Assembled reports and presentations to share insights and recommendations with stakeholders.

Business Analyst

Onsemi
01.2005 - 06.2023
  • Analyzed open orders, backlog, and sales data to provide sales team with insights.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Generated ad-hoc reports to evaluate specific business requirements.


Customer Service Representative

Onsemi
09.1990 - 12.2004
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.

Order Entry Clerk

Onsemi
07.1989 - 12.1990
  • Completed accurate order entry and data verification.
  • Managed high-volume order periods effectively, maintaining accuracy under pressure.
  • Expedited urgent orders for time-sensitive clients, prioritizing tasks accordingly.
  • Reduced order discrepancies by diligently verifying and correcting input data.
  • Focused on continuous improvement in personal performance metrics such as speed, accuracy, and error rate.
  • Assisted in training new hires, sharing best practices for efficient order entry procedures.

Education

Bachelor of Arts - Marketing And Finance

Idaho State University
Pocatello, ID
06.1989

Skills

  • Customer Focus
  • Product Lifecycle Management
  • Forecast Accuracy
  • Demand forecasting
  • Team Leadership
  • Decision-Making
  • Microsoft Office
  • Strategic Planning
  • Customer Presentations
  • Capacity Planning
  • Team Collaboration
  • Analytical Thinking

Timeline

Demand Forecast Manager

Onsemi
07.2023 - Current

Business Analyst

Onsemi
01.2005 - 06.2023

Customer Service Representative

Onsemi
09.1990 - 12.2004

Order Entry Clerk

Onsemi
07.1989 - 12.1990

Bachelor of Arts - Marketing And Finance

Idaho State University

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Tonya Jewell