Tonya Johnson

• Evaluated & managed 1st party claims & determined future course of handling
• Maintained well-developed action plans for litigated claims in an appropriate and timely
resolution
• Investigated, evaluated, negotiated, settled complex daily property claims; water/backup/sump
overflow, mold, sink hole, fire, theft, vandalism
• Coordinated settlements with insureds, claimants, Public Adjusters & Attorneys for litigated cases
• Identified claims requiring to be reported to SIU, Subrogation and Underwriting
• Received, verified and determined applicability of coverage
• Determined the method & extent of investigation, evaluation, and reserve
• Adjusted reserves adequately on all new and existing claims
• Reviewed Time limit demands from attorneys, determined settlement offer
• Issued payments as per discretionary settlement authority limits
• Reviewed, Negotiated, and Settled Public Adjuster and Contractor’s estimates
• Maintained a timely diary for each case for each claim as required by company Best Practices
• Completed estimates using XactAnalysis, Simsol and Symbility for property damage losses;
worked with and oversaw the work of independent adjusters and vendors; worked with minimal
supervision; catastrophe duty with high claim inventory involving multi-state jurisdictions
• Responsible for handling mid to complex Homeowner’s Property claims from inception to close;
analyzed, investigated, and adjusted moderate to complex personal lines homeowner’s claims
within assigned authority limits
• Reviewed and assessed policies; including coverage applications and making recommendation on
Reservation of Rights or Denial/Partial Denial letters; facilitated repairs to damaged property,
facilitated replacement of destroyed personal property and when necessary, helped customers find
alternate living arrangements

• Responsible for handling mid to complex Commercial Property claims from inception to close;
analyzed investigated and adjusted moderate to complex personal lines commercial claims within
assigned authority limits
• Evaluated, negotiated, settled, litigated, complex commercial property claims in a timely manner
• Ensured integrity of investigations by developing accurate and relevant investigation material &
data acquisition for over 200 pending activity claims
• Identify claims requiring to be reported to SIU, Subrogation and Underwriting
• Coordinated communication with contractors and businesses to negotiate supplement settlements
• Properly reviewed Time limit demands from attorneys, determined settlement offer
• Frequently adjusted reserves adequately on all new and existing claims
• Maintained a timely diary for each case for each claim as required by company Best Practices
• Issued payments as per discretionary settlement authority limits
• Reviewed and assessed policies; including coverage application and making recommendations on
Denial letters; facilitated repairs to damaged property, facilitated replacement of destroyed
personal property
• Worked with minimal supervision; catastrophe duty with high claim inventory
• Worked with Guidewire and PTS systems

• Evaluated & managed 1st party claims & determined future course of handling • Maintained well-developed action plans for litigated claims in an appropriate and timely resolution • Investigated, evaluated, negotiated, settled complex daily property claims; water/backup/sump overflow, mold, sink hole, fire, theft, vandalism • Coordinated settlements with insureds, claimants, Public Adjusters & Attorneys for litigated cases • Identified claims requiring to be reported to SIU, Subrogation and Underwriting • Received, verified and determined applicability of coverage • Determined the method & extent of investigation, evaluation, and reserve • Adjusted reserves adequately on all new and existing claims • Reviewed Time limit demands from attorneys, determined settlement offer • Issued payments as per discretionary settlement authority limits • Reviewed, Negotiated, and Settled Public Adjuster and Contractor’s estimates • Maintained a timely diary for each case for each claim as required by company Best Practices • Completed estimates using XactAnalysis, Simsol and Symbility for property damage losses; worked with and oversaw the work of independent adjusters and vendors; worked with minimal supervision; catastrophe duty with high claim inventory involving multi-state jurisdictions • Responsible for handling mid to complex Homeowner’s Property claims from inception to close; analyzed, investigated, and adjusted moderate to complex personal lines homeowner’s claims within assigned authority limits • Reviewed and assessed policies; including coverage applications and making recommendation on Reservation of Rights or Denial/Partial Denial letters; facilitated repairs to damaged property, facilitated replacement of destroyed personal property and when necessary, helped customers find alternate living arrangements