Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Johnson Hayes

WESTMINSTER,SC

Summary

Dynamic Store Manager with a proven track record at Dollar General Store, enhancing customer satisfaction and streamlining operations. Excelled in customer service management and problem-solving, leading teams to exceed sales targets while fostering a positive and efficient work environment. Skilled in multitasking and organization, demonstrated through significant inventory control and team leadership achievements. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

10
10
years of professional experience

Work History

Store Manager

Dollar General Store
07.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Monitored daily cash discrepancies, inventory shrinkage.

Store Manager

Kent Kwik Convenience Stores
10.2014 - 07.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Completed point of sale opening and closing procedures.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reviewed and approved employee schedules and timesheets.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
  • Oversaw training of more than six team members.
  • Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Maintained a high level of quality control by regularly reviewing dishes for taste, presentation, and adherence to established standards.
  • Oversaw food preparation and monitored safety protocols.

Education

High School Diploma -

Walhalla High School
Walhalla, SC
06.2003

Skills

    Customer Service

    Problem-Solving

    Customer Relations

    Multitasking and Organization

    Customer Service Management

    Store Opening and Closing

    Team Leadership

    Friendly and Positive

    Team leadership and coaching

    Quick Learner

    Positive Attitude

    Multitasking

Timeline

Store Manager

Dollar General Store
07.2023 - Current

Store Manager

Kent Kwik Convenience Stores
10.2014 - 07.2023

High School Diploma -

Walhalla High School

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Tonya Johnson Hayes