Tonya Jones
Grovespring,MO
Summary
Proven leader with extensive experience at Holiday Inn Express Hotel, adept in operations oversight and staff supervision. Spearheaded strategic initiatives, driving the hotel to 5th in the district and earning a top award nomination. Excelled in workflow planning and loss prevention, significantly enhancing efficiency and team performance.
Overview
11
11
years of professional experience
Work History
General Manager
Holiday Inn Express Hotel
01.2020 - 07.2024
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Under my managment we because 5th in the district and received nomination for the highest award.
Night Auditor
Holiday Inn Express Hotel
01.2019 - 01.2020
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Housekeeper
Holiday Inn Express Hotel
05.2017 - 08.2018
- Dusted picture frames and wall hangings with cloth.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Operated electronic backpack vacuums and floor sweepers.
Housekeeper/laundry
Super 8 Hotel
02.2013 - 11.2014
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
Diploma -
Hartville R2
Hartville, MOSkills
- Operations Oversight
- Workflow Planning
- Loss Prevention
- Staff Supervision
- Schedule Management
- Expense Control
Timeline
General Manager
Holiday Inn Express Hotel
01.2020 - 07.2024
Night Auditor
Holiday Inn Express Hotel
01.2019 - 01.2020
Housekeeper
Holiday Inn Express Hotel
05.2017 - 08.2018
Housekeeper/laundry
Super 8 Hotel
02.2013 - 11.2014
Diploma -
Hartville R2
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