Tonya Jones
Lexington,KY
Summary
Dynamic and results-driven professional excitedly seeking a role as a Manager, leveraging proven leadership and operational efficiency skills to drive team success and organizational excellence. Extensive experience in diverse management roles makes an excellent fit for fostering productivity and implementing strategic initiatives.
Overview
33
33
years of professional experience
Work History
Database Manager/Donor Appreciation Specialist
Kentucky United Methodist Children's Home
09.2024 - Current
- Manage and maintain the donor record database, ensuring high accuracy in data entry for stakeholder information, donor gifts, and mailing list recipients
- Develop and update the database policies and procedures manual, ensuring compliance in data entry processes
- Clean and organize the database by removing duplicate and inaccurate information
- Collect and process daily gifts, including online donations, and ensured accurate entry into donor files
- Generate and dispatch thank you letters and acknowledgments promptly for each gift, ensuring timely communication with donors
- Maintain comprehensive records of donations, ensuring alignment with donor intentions and facilitating accurate reporting to the finance department and auditors
- Coordinate and ensure the functionality of office equipment, manage mail collection and sorting, and shared responsibilities in answering phones and doors
- Ordering and maintaining office supplies, ensuring the agency's operational needs are met efficiently
- Produce and submit monthly reports to the business office, supporting financial transparency and accountability
Office Manager
Scott's Home Improvement
01.2020 - 09.2024
- Oversee daily office operations to ensure efficient workflow and high productivity levels
- Implement improved project documentation and record-keeping systems to increase data accuracy and reduce errors
- Establish and nurture relationships with suppliers, vendors, and subcontractors to secure favorable terms and guarantee timely delivery of materials and services
- Handle financial management tasks, including budget oversight, invoicing, and expense tracking, resulting in enhanced fiscal performance
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Community Living Support Representative
Matthew Handshoe
05.2010 - 08.2023
- Developed and implemented personalized support plans to enhance the well-being and development of a child with autism, ensuring alignment with family goals and therapeutic recommendations
- Established a consistent daily routine to provide a stable environment, minimizing anxiety and enhancing the child's sense of security
- Promoted social development by coordinating and facilitating social activities, such as playdates and community outings, catered to the child's interests
- Employed positive behavior support techniques to address challenging behaviors, recorded developmental progress, and collaborated with healthcare professionals to deliver comprehensive care
District Manager
Our 365
08.2005 - 04.2010
- Managed a regional team of photographers, consistently exceeding sales targets and fostering a 25% year-over-year revenue increase
- Improved operational efficiency by implementing new workflow processes, which shortened appointment lead times and enhanced customer satisfaction
- Streamlined inventory management in collaboration with corporate offices, achieving a 15% reduction in excess inventory and associated costs
Retail Operations Manager
Graeter's Ice Cream
06.1998 - 08.2005
- Managed daily operations and strategic initiatives for a multi-unit retail operation, achieving consistent sales growth and surpassing revenue goals
- Improved operational efficiency and reduced expenses through the development and implementation of effective policies and inventory control measures
- Led and developed a diverse team, focusing on exceptional customer service, and enhanced employee engagement through targeted training and recognition initiatives
Senior Manager
Chuck E. Cheese's
06.1992 - 06.1998
- Facilitated staff training to improve service quality and compliance with safety protocols
- Oversaw both customer-facing and operational aspects during high-traffic periods, maintaining service efficiency
- Developed and enforced a hygiene and sanitation plan, resulting in continuous top-tier health inspection scores
Education
Associate of Applied Science - Business Management
Bluegrass Community And Technical College
Lexington, KY 01.2025 - Current
Skills
Retail Management
Restaurant Management
Team Leadership
Customer Service
Inventory Management
undefinedWebsites
Awards
Harmon Cup, District Manager of the Year, Shutterbug Award
Timeline
Associate of Applied Science - Business Management
Bluegrass Community And Technical College
01.2025 - Current
Database Manager/Donor Appreciation Specialist
Kentucky United Methodist Children's Home
09.2024 - Current
Office Manager
Scott's Home Improvement
01.2020 - 09.2024
Community Living Support Representative
Matthew Handshoe
05.2010 - 08.2023
District Manager
Our 365
08.2005 - 04.2010
Retail Operations Manager
Graeter's Ice Cream
06.1998 - 08.2005
Senior Manager
Chuck E. Cheese's
06.1992 - 06.1998
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