Tonya Joseph
Gonzales,Louisiana
Summary
Proven track record in dispatch coordination and customer relations, honed at Ascension Parish Sheriff Office. Excelled in database management and stress tolerance, significantly enhancing response efficiency. Demonstrated exceptional ability to prioritize calls and support field personnel, ensuring rapid and accurate emergency service delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dispatcher/911 Operator
Ascension Parish Sheriff Office
03.2016 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Proved successful working within tight deadlines and a fast-paced environment.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Followed established protocols for professional handling of emergency situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Reduced risks and emergency response issues by observing public safety field units.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
Police Dispatcher
Louisiana State Police
06.2014 - 03.2016
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Routed calls to police service to meet individual call needs.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Assisted callers in emergency situations with appropriate information and support.
Title Abstractor
Land Title
01.2007 - 01.2014
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Examined land records and identified potential problems with title search results.
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Researched ownership interests and liens on real estate properties.
- Utilized various online databases and public land records to verify ownership information.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Applied Science - Business
River Parish Community College
Sorrento, La05.2009
Skills
- Dispatch Coordination
- Service Coordination
- Work Order Management
- Database Management
- Customer Relations
- Data Entry
- Incident Reporting
- Updating logs
- Stress Tolerance
- Prioritizing calls
- Dispatching procedures
- Dispatching field personnel
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- EPD-Emergency Police Dispatch
- EFD-Emergency Fire Dispatch
Timeline
Dispatcher/911 Operator
Ascension Parish Sheriff Office
03.2016 - Current
Police Dispatcher
Louisiana State Police
06.2014 - 03.2016
Title Abstractor
Land Title
01.2007 - 01.2014
Associate of Applied Science - Business
River Parish Community College
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- EPD-Emergency Police Dispatch
- EFD-Emergency Fire Dispatch
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