Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Kennebeck

Austin,TX

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

12
12
years of professional experience

Work History

Pharmacy Technician

Walgreens
05.2017 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Preschool Teacher

Cadence Academy Preschool
09.2012 - 05.2017
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
  • Created safe and nurturing learning environment for preschoolers.
  • Established positive relationships with students and families.

Right of Way Agent

U.S. Land Professionals
01.2012 - 05.2012
  • Enhanced client satisfaction by delivering prompt updates on project status while addressing any concerns or questions raised throughout the process.
  • Secured necessary permits and approvals for construction projects through diligent research and thorough documentation of requirements.
  • Conducted comprehensive title research to determine ownership and encumbrances on properties, ensuring accurate negotiations.
  • Prepared detailed land cost estimates to establish framework for land acquisition.
  • Followed land acquisition and construction permitting schedules to facilitate on-time project completion.

Education

No Degree - Basics

Colorado State University
Fort Collins, CO

High School Diploma -

Sturgis Brown High School
Sturgis, SD
05.1992

Skills

  • Problem-solving skills

  • Team Collaboration

  • Confidentiality and HIPAA

  • Workflow Optimization

  • Answering customer questions

  • Insurance Billing

  • Insurance Verification

  • Prescription Filling

  • Pharmacy Law Compliance

  • Healthcare regulations

  • Medication labels

  • Medicare and Medicaid process

  • CPR & First Aid certified

  • Immunization certified for flu/covid vaccines

Timeline

Pharmacy Technician

Walgreens
05.2017 - Current

Preschool Teacher

Cadence Academy Preschool
09.2012 - 05.2017

Right of Way Agent

U.S. Land Professionals
01.2012 - 05.2012

No Degree - Basics

Colorado State University

High School Diploma -

Sturgis Brown High School

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Tonya Kennebeck