Tonya King
Human Resources- Recruiting
New Hope,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
19
19
years of professional experience
Work History
Regional Manager
Coast Personnel Services
Huntsville, AL
07.2013 - Current
- Responsible for client relations and company growth
- Managed senior-level personnel working in recruiting and sales capacities
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Oversaw HR needs and functions for all employee operations across all locations
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Defined clear targets and objectives and communicated to other team members
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Set aggressive targets for employees to drive company success and strengthen motivation
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Carried out and developed social media, e-blast and public relations campaigns
- Implemented and developed operational standards, policies and procedures
- Held monthly meetings to create business plans and workshops to drive successful business.
- Supervised staff to optimize brand expansion initiatives and productivity
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability
- Established and maintained operational standards for 8 locations
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance
- Launched over 5 new locations through effective management and quality assurance practices for each phase of development
- Worked effectively in fast-paced environments
- Proved successful working within tight deadlines in fast-paced environments
- Proven ability to develop and implement creative solutions to complex problems
- Passionate about learning and committed to continual improvement
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Gained strong leadership skills by managing projects from start to finish
- Exercised leadership capabilities by successfully motivating and inspiring others
- Self-motivated, with strong sense of personal responsibility
- Demonstrated strong organizational and time management skills while managing multiple projects
- Demonstrated leadership skills in managing projects from concept to completion
- Required to travel to locations throughout region
Branch Manager
Coast Personnel Services
Huntsville, AL
07.2013 - 03.2017
- Performed sourcing, interviewing, negotiations and hiring for all overhead staff.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
- Provided guidance on policies and procedures to harmonize responses
- Provide appropriate investigation actions and reach resolution of grievances
- Automated office operations while managing Client correspondence, record tracking and data communications
- Updated training processes by reviewing existing documentation, leveraging feedback from staff and working with legal and compliance teams
- Discovered and resolved complex employee issues that affected management and business decisions.
- Generated financial and operational reports to assist management with business strategy
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Assessed employee performance and developed improvement plans
- Engaged employees in business processes with positive motivational techniques
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set
- Resolved various issues impacting sales management and business operations
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations
- Complied with regulatory guidelines and requirements
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Launched new training program to boost employee skills and staff retention rate
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Maintained friendly and professional customer interactions
- Completed filings and upheld strict compliance with regulatory agencies and supervisors
Account Manager
Coast Personnel Services
Huntsville, AL
05.2007 - 07.2013
- Briefed on staffing process and current openings at teammate meetings
- Coordinated resume and skill review, labor category qualification, interview scheduling and candidate identification through on-boarding and off-boarding
- Reviewed applications and resumes to support hiring activities
- Performed sourcing, interviewing, negotiations and nine
- Recruited and hired employees for Title of position
- Wrote and posted job descriptions on all online job boards
- Developed marketing strategies to generate staffing needs
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Coordinated implementation of people-related services, policies and programs through departmental staff
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
- Completed human resource operational requirements by scheduling and assigning employees
- Advocated for staff members, helping to identify and resolve conflicts
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees
- Improved office efficiency by effectively managing internal communications and correspondence.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
- Monitored and analyzed customer feedback to identify opportunities for improvement
Education
BBA - Business Administration And Management
Calhoun Community College
Tanner, AL05.2015
High School Diploma -
New Hope High School
New Hope, AL05.1995
Skills
- Relationship Management
- Human resources
- Employment & labor law
- Process Improvement
- Senior leadership
- Business Operations management
- Customer and Vendor Relations
- Project Management
- New Client Acquisition
- Client Needs Assessment
- Business development and planning
- Leadership skills
- Business administration
- Recruitment and Retention Strategies
- Managing Client Contracts
- Hiring and Recruitment Knowledge
- Staffing Strategy
- Human Resources Policy Implementation
Timeline
Regional Manager
Coast Personnel Services
07.2013 - Current
Branch Manager
Coast Personnel Services
07.2013 - 03.2017
Account Manager
Coast Personnel Services
05.2007 - 07.2013
BBA - Business Administration And Management
Calhoun Community College
High School Diploma -
New Hope High School
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