Tonya Kitchen
Hopewell Virginia,VA
Summary
Results-oriented Salon Manager adept at hiring, developing and leading strong teams. Trend-savvy and fashion-forward with passion for mastering emerging trends to meet client needs. Detail-oriented professional with superb people skills. Engaging and helpful [Job Title]. Motivate offering strong work ethic and positive attitude. Highly effective in fast-paced work environments. Licensed in Virginia and over 33 years of experience in high-end day spas and salons. Dedicated Salon Manager bringing 10 years of progressive experience in industry. Expertise in business development and marketing. Collaborative team player excels in fast-paced environments. Specialized [Job Title] with 33 years of experience in beauty industry supporting individualized client requests. Perfection-oriented professional offering broad client portfolio with diverse styles and unparalleled versatility. Creative and relevant lifelong student of evolving style popularity.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Salon Manager
Classic Hair Expressions 1
2017.01 - 2022.01
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained general appointment calendar and set shift schedules.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Handled employee scheduling and coverage needs during business hours.
Salon Manager /Stylist
JCPenney
2001.05 - 2017.01
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Handled employee scheduling and coverage needs during business hours.
- Maintained general appointment calendar and set shift schedules.
- Achieved personal sales goals by upselling products to meet individual needs.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Hairstylist
Hair Cuttery Salon
1990.04 - 2001.06
- Organized sales area and work station to showcase products and boost sales.
- Processed payments, entering sales in register for prompt customer service.
- Educated customers on products to maximize benefits.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Resolved guest complaints about service or style.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Recorded notes for future reference about customer preferences and services delivered.
- Determined appropriate hair treatments based on conditions and textures.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Education
Bachelor of Science - Business Administration And Management
Morgan State University
Baltimore, MD05.2025
Culinary Cooking - Culinary Arts
Baltimore International College
Baltimore, MD04.2011
High School Diploma -
Edmondson High School
Baltimore, MD06.1980
Skills
- Talent Recruitment
- Employee Hiring and Retention
- Supply Management
- Cleanliness and Sanitation
- Financial Management
- Client Satisfaction
- Revenue Generation
- Product Development
- Strategic Planning
- Compliance Knowledge
- Staff Motivator
- Customer Needs Assessment
- Promotional Event Coordination
- Client Relations
- Problem-Solving Skills
- Salon Safety and Security
- Budget Administration
- Commitment to Quality and Service
Certification
- Certified Mizani certified CHi, Certifield in Dudleys
Timeline
Salon Manager
Classic Hair Expressions 1
2017.01 - 2022.01
Salon Manager /Stylist
JCPenney
2001.05 - 2017.01
Hairstylist
Hair Cuttery Salon
1990.04 - 2001.06
Bachelor of Science - Business Administration And Management
Morgan State University
Culinary Cooking - Culinary Arts
Baltimore International College
High School Diploma -
Edmondson High School
- Certified Mizani certified CHi, Certifield in Dudleys
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