Summary
Overview
Work History
Education
Skills
Languages
Timeline
Tonya Lacefield

Tonya Lacefield

Davenport,IA

Summary

Dynamic and results-driven professional with extensive experience. Excelling in packing efficiency and warehouse safety. Proven ability to enhance guest relations and maintain high standards in customer service. Strong time management skills complemented by a commitment to teamwork and effective communication, ensuring smooth operations in fast-paced environments.

Overview

24
24
years of professional experience

Work History

Packer

Amazon Fulfillment Center
08.2024 - 03.2025
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Improved team collaboration through effective communication and coordination with coworkers.

General Laborer

Logistics Management Solutions
05.2011 - 07.2011
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.

Food Service Worker

Taco Bell
03.2022 - 12.2024
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Housekeeping Supervisor

Rivercenter
03.2009 - 04.2010
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Housekeeping Room Attendant

Blackhawk Hotel
07.2005 - 09.2007
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Front Desk Representative

Quad City Lodge
03.2002 - 08.2002
  • Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.

Gift Wrapper

Von Maur
02.2002 - 06.2002
  • Collaborated closely with other departments to ensure smooth coordination of orders requiring both pick-up and shipping services.
  • Managed inventory of wrapping supplies, ordering materials as needed to maintain stock levels.
  • Collaborated with sales associates to effectively meet client needs and preferences in gift presentation.
  • Contributed to store promotions by creating attractive displays featuring wrapped gifts for inspiration and upselling purposes.

General Laborer

Quad City Hoses
02.2001 - 04.2001

Education

High School Equivalency/GED -

Eastern Iowa Community College , Davenport, IA
01.2013

Skills

  • Packing boxes
  • Product packaging
  • Warehouse safety
  • Guest relations
  • Housekeeping
  • Customer service
  • Cash handling
  • Time management

Languages

English
Full Professional

Timeline

Packer - Amazon Fulfillment Center
08.2024 - 03.2025
Food Service Worker - Taco Bell
03.2022 - 12.2024
General Laborer - Logistics Management Solutions
05.2011 - 07.2011
Housekeeping Supervisor - Rivercenter
03.2009 - 04.2010
Housekeeping Room Attendant - Blackhawk Hotel
07.2005 - 09.2007
Front Desk Representative - Quad City Lodge
03.2002 - 08.2002
Gift Wrapper - Von Maur
02.2002 - 06.2002
General Laborer - Quad City Hoses
02.2001 - 04.2001
Eastern Iowa Community College - High School Equivalency/GED,

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Tonya Lacefield