Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Tonya Lane

Sharon,PA

Summary

Personable and dedicated Customer Service Representative with extensive experience in the medical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Concentrix
WFH, PA
12.2021 - 08.2022
  • Worked from home, assisting customers with any questions they had.
  • I was involved in the Turbotax and Aetna contracts.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.

Sales Associate

Dollar General
Hermitage, PA
01.2021 - 10.2021
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Ensured compliance with all safety regulations while handling hazardous materials.

STNA

Austinburg Rehabilitation Center
Austinburg, OH
05.2011 - 10.2018
  • Followed infection control policies while performing job duties.
  • Demonstrated respect for patient rights and privacy while providing care services.
  • Assisted with meal preparation and feeding of patients who required assistance.
  • Provided basic patient care, including bathing, dressing and grooming.
  • Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
  • Reported any changes in the patient's condition to the nurse on duty.
  • Recorded information regarding food intake and output of patients.
  • Communicated effectively with patients, families and other healthcare professionals to ensure quality care was provided at all times.
  • Helped maintain a clean and orderly environment throughout the facility.
  • Answered call lights promptly and responded to requests for assistance from patients or family members.
  • Transported patients between rooms or units as needed.
  • Responded quickly during emergency situations in accordance with hospital protocols.
  • Provided emotional support and comfort to patients when needed.

Education

Associate's Degree - Medical Insurance Specialist/Medical Biller

Ultimate Medical Academy
Clearwater, Florida
05-2023

Skills

  • Typing
  • Customer Service
  • Computer Literacy
  • Microsoft Office
  • Teamwork
  • Reliability
  • Expert Determination
  • Inbound and Outbound Calling
  • Data Entry
  • Microsoft Outlook
  • Complaint Handling
  • Customer Relations
  • Typing proficiency
  • Medical terminology knowledge
  • Problem-solving abilities
  • Office equipment proficiency
  • Positive and professional
  • Retail sales customer service
  • Grammar
  • Reading Comprehension
  • Call Center Operations
  • High-energy attitude
  • Multi-Task Management
  • Critical Thinking
  • Active Listening
  • Typing 60 WPM
  • Professional telephone demeanor
  • Microsoft Excel

References

References available upon request.

Timeline

Customer Service Representative

Concentrix
12.2021 - 08.2022

Sales Associate

Dollar General
01.2021 - 10.2021

STNA

Austinburg Rehabilitation Center
05.2011 - 10.2018

Associate's Degree - Medical Insurance Specialist/Medical Biller

Ultimate Medical Academy

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Tonya Lane