Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Lanigan

Beaufort,SC

Summary

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

12
12
years of professional experience

Work History

Store Manager

The Children's Place
Savannah, GA
02.2024 - Current
  • Resolved customer complaints in a timely manner.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.

General Manager

Gap Inc, Old Navy
Bluffton, SC
07.2023 - 01.2024
  • Guided management and supervisory staff to promote smooth operations.
  • Supervised employees through planning, assignments, and direction.
  • Tracked monthly sales to generate reports for business development planning.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Store Manager

PVH
Bluffton, SC
03.2017 - 05.2023
  • Maintained accurate records of employee performance reviews.
  • Established customer service standards and monitored staff compliance.
  • Assessed operational efficiency of the store's departments.
  • Created weekly work schedules for store personnel.
  • Recruited, trained and supervised new employees.
  • Managed daily banking activities such as deposits and withdrawals.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Established store tactics and strategies to achieve operational performance and sales goals.

Store Manager

Sperry Outlet
Bluffton, SC
01.2013 - 08.2017
  • Ensured compliance with safety regulations and company policies.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to maximize sales and profitability.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Maintained accurate records of employee performance reviews.
  • Organized promotional events to increase product awareness.
  • Established customer service standards and monitored staff compliance.
  • Performed regular price checks to ensure competitive pricing.
  • Created weekly work schedules for store personnel.
  • Recruited, trained and supervised new employees.
  • Managed daily banking activities such as deposits and withdrawals.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Education

Certified Phlebotomist - Phlebotomy

Orangeburg Calhoun Technical College
Orangeburg, SC
06-2016

High School Diploma -

Barnwell High School
Barnwell, SC
06-1994

Skills

  • Promotional planning
  • Shift Scheduling
  • Risk Management
  • Store operations oversight
  • Supply Ordering
  • Employee Training
  • Loss Prevention
  • Store Merchandising
  • Talent Recruitment
  • Operational budgeting
  • Team Development
  • Partnership Building
  • Operations Management
  • Multitasking and Organization
  • Inventory Management
  • Work Planning and Prioritization
  • Team Building and Leadership
  • Leadership Development
  • Performance Reviews
  • Recruitment and hiring
  • Relationship building and management
  • Budget Development
  • Pricing Strategies
  • Sales Coaching
  • Leading Staff Meetings
  • Outstanding communication skills
  • Problem-Solving
  • Team Leadership
  • Friendly and Positive
  • Store opening and closing procedures

Timeline

Store Manager

The Children's Place
02.2024 - Current

General Manager

Gap Inc, Old Navy
07.2023 - 01.2024

Store Manager

PVH
03.2017 - 05.2023

Store Manager

Sperry Outlet
01.2013 - 08.2017

Certified Phlebotomist - Phlebotomy

Orangeburg Calhoun Technical College

High School Diploma -

Barnwell High School

Similar Profiles

CREATE PROFILE
Tonya Lanigan