Overview
Work History
Timeline
Generic

Tonya Larson

Warner Robins,Georgia

Overview

21
21
years of professional experience

Work History

Office Assistant

Middle GA Consortium, Inc
Warner Robins, GA
01.2020 - Current
  • Assists the public by directing phone inquiries to the appropriate individuals, maintaining records both physically and electronically, and generating reports
  • Functions as the receptionist or initial point of contact for the public
  • Greets visitors and answers telephone calls; determines the nature of the business, transfers callers/visitors to the appropriate personnel, and records/relays messages; and initiates and returns calls as required
  • Responds to routine inquiries or complaints and initiates problem resolution; distributes forms and documentation as requested; provides information/assistance regarding services, activities, procedures, or other issues; and performs customer service functions
  • Performs data entry functions by inputting data into the computer system; maintains an electronic library on Share Drive; enters, retrieves, reviews, or modifies data in the computer database
  • Prepares presentations for board meetings; indexes documents; develops computerized reports; and verifies the accuracy of entered data and makes corrections
  • Conducts induction orientation for new applicants and business, confirms orientation dates, and reschedules appointments as needed
  • Additionally, prepares orientation mail-outs
  • Coordinates service/repair activities as required and performs rudimentary maintenance on the computer system and general office equipment, including backing up data and replacing paper, ink, or toner
  • Exchanges information, reviews the status of work, resolves problems, and coordinates work activities by communicating with the supervisor, employees, other departments, vendors, the public, outside agencies, and other individuals as necessary
  • Executes instructions that are provided in written, oral, or diagrammatic form
  • Involves semi-routine standardized work with some flexibility for independent judgment regarding action choices
  • Manages and directs visitors or telephone inquiries
  • Directs visitors and telephone callers to the appropriate office or personnel
  • Personally, responds to routine, non-technical inquiries regarding the status of reports, suspense dates, and other readily accessible information
  • Receives and transmits communications for staff members who are unavailable
  • Schedules appointments and maintains an appointment calendar
  • Distributes and routes mail to the appropriate recipients
  • Determines the appropriate routing by subject matter and opens and reads undesignated mail
  • Delivers correspondence to post offices and other offices
  • Establishes suspense dates as directed by the supervisor and brings to the supervisor's attention those that require prompt attention or cannot be met by the requested dates
  • Establishes and preserves a diverse array of files that encompass a multitude of subject headings and subheadings
  • Maintains, files, purges, and disposes of office records/files in compliance with established regulations and procedures
  • Searches for absent or incorrectly filed items and locates them in files
  • Records and maintains information regarding specific cases, current projects, and/or studies for office personnel
  • Executes routine, miscellaneous clerical tasks
  • Assembles and reproduces a diverse array of correspondence
  • Utilizes office copying devices
  • Employs FAX devices
  • Monitors the inventory of an assortment of office supplies
  • Orders common supplies as needed and specific supplies as requested by the staff

Customer Service Representative

Redneck Trailer Supplies
Byron, GA
09.2019 - 12.2019
  • Conducts an administrative review of all correspondence and documents to ensure that they are comprehensive and accurate
  • Fosters and sustains a collaborative work environment by providing assistance to consumers or other organizations
  • Responds to visitor and telephone inquiries regarding trailer sales or other pertinent supply matters
  • Communicates with customers to ascertain the quantity requirements for both recurring and nonrecurring items
  • Generates letters and memoranda, enters data into predefined spreadsheets, retrieves data from specified electronic records, and transmits and receives electronic mail by performing fundamental office automation functions
  • Responsible for the accurate grammar, capitalization, and punctuation of a variety of documents and reports, the individual transcribes them into the appropriate format
  • Office automation guidelines encompass locally developed apparatus operating and document processing instructions that are directly applicable to the work being performed, or repetitively used portions of more general operating instructions and correspondence procedures
  • Transmits and receives electronic communications
  • Monitors and monitors the status of case files
  • Develops, establishes, maintains, and disposes of paper and electronic records in compliance with relevant regulations
  • Capable of utilizing and maintaining a personal computer and instructing others on a diverse array of office automation software products
  • Inadequate understanding of servers and the capacity to identify issues and resolve system malfunctions
  • This encompasses an understanding of the capabilities and limitations of personal computers, peripheral equipment, software configuration, and other automated data processing and networking standards, policies, and techniques in order to offer a restricted array of procedural and technical support and assistance to unit employees
  • Aware of the rules, procedures, and operations that are used to complete clerical assignments and to perform the routine, procedural work of the office, including the preparation and editing of documents, the maintenance of files and records, the planning and preparation of travel documents, the screening of telephone calls and visitors, and the processing of mail
  • Possessing a working understanding of the general office administrative and clerical procedures necessary to distribute mail, answer the telephone, maintain the appointment calendar, order supplies, and maintain files and office forms
  • Ensures that files are maintained and annotated to facilitate the expeditious and effortless retrieval of material
  • Minimizes filing backlogs and delays in document retrieval by filing materials according to a predetermined schedule and/or as required
  • Reviews files to ensure that they are accurately coded and that obsolete materials are removed

Lunch Room Monitor

Houston County Board of Education – Eagle Springs Elementary
Byron, GA
01.2019 - 05.2019
  • Monitor Students and assure proper conduct in the cafeteria
  • Organize students into orderly lines for the purchase of food
  • Organize students for orderly disposal of food waste, trays and utensils
  • Report any incidents and physical confrontations to the appropriate personal
  • Maintain cleanliness of food service facilities
  • Clean tables at the end of the service period

Cash Operations Specialist

Ricoh USA / IKON Office Solutions
Macon, GA
06.2005 - 05.2019
  • Demonstrated proficiency in the rules, regulations, procedures, and code structure of accounts to execute the complete spectrum of standard budget support tasks, including the verification of all necessary prior approvals and concurrences, the completion of forms with the necessary information, the accuracy of figures, and the availability of funds
  • Additionally, the ability to record obligations, expenditures, and fund transfers, as well as the adjustment of account balances to reflect changes
  • Proficient in a standardized set of accounting and budget procedures and techniques to comprehend and operate a comprehensive accounting system that encompasses a wide range of programs that generate a diverse array of transactions
  • Proficient in a variety of financial regulations, operations, and procedures that regulate a wide range of related transactions
  • This knowledge is necessary to resolve routine and standard transactions, complaints, or discrepancies, provide advice, or perform other tasks that necessitate established procedural knowledge
  • Familiar with the general ledger and subsidiary accounts in an account structure that necessitates the subdivision of accounts and the establishment of numerous asset and liability control accounts
  • Capable of monitoring accounts by understanding the interrelationship of accounts that are impacted by a variety of standardized transactions, such as the impact of debit and credit transactions on the overall system of ledgers
  • Proficient in the entry, modification, retrieval, correction, and deletion of information in a computerized accounting and general ledger system, as well as the resolution of routine or recurring problems and the traceability of discrepancies, financial terminology, and procedures
  • Developed and maintained automated accounts receivable systems that processes invoices i.e., lockbox backup, sub ledgers, credit cards, EFT’s, ACH payments, spreadsheet billing
  • Monitor accounting systems for customer inputs and balances customer payments; intercompany incoming and outgoing including any refunds due to the customer
  • Research and resolve unidentified, unapplied cash and over-application of funds related to customer payments and ensure transactions are processed timely and accurately
  • Process intercompany and comingled transactions to redirect funds and enter transmittals ensuring appropriate updating of customer accounts/financial records to ensure accuracy
  • Perform monthly close outs to ensure financial closing deadlines are in compliance 100%
  • Reconcile monthly cash error (fin) codes for submission to general ledger and research of outstanding items
  • Ensure compliance with Sarbanes-Oxley (SOX) Act for following cash applications, policy, and procedures to improve financial disclosures and prevent account fraud
  • Lead, attend, and participate in conference calls and ensured all follow up actions are completed in timely manner
  • Act as a second level of support for more complex problems providing information to regional upper management, assisting in decision making, or resolution of customer issues
  • Provide training and assistance to team members with resolution of customer issues
  • Provide high level customer service to both external and internal customers in resolving problem accounts
  • Maintains and compiles recurring reports on cost data and other budgetary information to support the budget execution process
  • Extracts financial information and assists in the preparation of various budgetary reports
  • Compiles and summarizes data into prescribed formats
  • Distributes a variety of financial reports to appropriate managers
  • Examines, verifies, and maintains routine accounting and budgeting transactions which involve several different programs, subdivision of accounts, and frequent and varied adjustments to accounts
  • Performs office automation duties in producing/preparing a variety of documents pertaining to financial functions
  • Receives, reviews, and classifies a variety of recurring standardized accounting documents/transactions
  • Reviews various commitment and obligation documents for missing or incompatible information and verifies information against source documents and supporting files
  • Determines the accounts involved and the required debit and credit entries
  • Determines appropriate accounting transaction codes in accordance with the chart of accounts and the automated accounting code structure
  • Ensures that sufficient funds have been obligated and totals are correct
  • Assembles and prepares forms, accounts, or other paperwork that make up a file
  • Resolves recurring questions on data submitted by contacting the submitting office and/or analyzing information, past submissions, etc
  • Reviews files to ensure actions meet suspense dates
  • Prepares reports and performs other miscellaneous technical tasks in support of accounting and budgeting functions
  • Periodically prepares a variety of standardized reports such as required monthly or quarterly reports and some generated using one or more automated data bases
  • Inputs a range of standard information or adjustments into automated data bases associated with various financial management functions; reviews recurring error reports; and takes corrective action
  • Reviews a variety of accounting and budget-related documents to investigate and resolve routine and recurring discrepancies or perform comparable actions that are covered by established procedures
  • Performs related clerical and administrative work in support of the office/organization
  • Establishes, updates, and maintains office records of various types that assist in the efficient operation of the office
  • Maintains, purges, and disposes of office records/files in accordance with established regulations and procedures
  • Assists staff in locating and selecting the appropriate guidelines, references, and procedures for application to specific cases
  • Updates trackers or suspense files as required
  • Provides customer service for internal and external customers using established instructions, practices, and precedents
  • Receives and answers routine telephone inquiries or refers to appropriate staff
  • Receives and refers visitors
  • Answers recurring questions and resolves clerical and administrative problems
  • Distributes mail and messages
  • Establishes controls and suspense dates and follows up on suspense dates to ensure that required actions and responses are made within deadlines
  • Uses varied and advanced functions of word processing software to create, format, modify, edit, and print a variety of letters, reports, memos, and other textual documents
  • Uses spreadsheets to enter, revise, sort or calculate, and retrieve data for standard reports
  • Uses advanced functions to generate tables of contents, import graphs or databases, create glossaries, and align multiple columns
  • Performs such functions as add, copy, correct, delete, or move test, automatically print document identification or other notations at the top or bottom of each page; automatically number pages; create form letters and automatically merge these with mailing lists; check documents for spelling errors; designate some characters as boldfaced, underlined, and/or italic; and search for and change specific text within a document
  • Independently carries out familiar assignments in accordance with previous instructions, standard procedures for creating documents, or entering or retrieving data, and established use of software packages
  • Recognizes differences in existing procedures and applications and makes choices from among established alternatives
  • Steps and procedures differ in terms of the type of document or specific report to be produced or edited, the specific formatting required for a document, the existence of prerecorded formats, and other differences of a factual nature

Administrative Associate

Spherion
Byron, GA
02.2005 - 06.2005
  • Schedules appointments, meetings, and travel for executives
  • Receives and responds to routine telephone inquiries or directs them to the appropriate personnel
  • Visitors are received and referred
  • Responds to recurring inquiries and resolves administrative and clerical issues
  • Messages and mail are distributed
  • Determines controls and suspense dates and monitors suspense dates to guarantee that necessary actions and responses are executed within the required timeframe
  • Files of correspondence, regulations, directives, letters, and other publications are preserved
  • Utilizes a diverse array of sophisticated word processing software functions to generate, format, edit, edit, and print a diverse selection of letters, reports, memos, and other textual documents
  • Uses fundamental office automation functions to generate letters and memoranda, input data into predefined spreadsheets, retrieve data from specified electronic records, and transmit and receive electronic mail
  • With the responsibility of ensuring that grammar, capitalization, and punctuation are accurate, transcribes a variety of documents and reports into the appropriate format
  • Locally developed apparatus operating and document processing instructions, which are directly applicable to the work performed, or repetitively used portions of more general operating instructions and correspondence procedures, are included in office automation guidelines
  • Independently executes well-known tasks in accordance with established software packages, standard procedures for document creation, data entry, and retrieval, and existing instructions
  • Receives and transmits electronic correspondence
  • Tracks and monitors the status of case files
  • Establishes, maintains, disposes of, and develops paper and electronic records in compliance with relevant specifications
  • Proficiency in the operation and upkeep of personal computers, as well as the ability to instruct others on a diverse array of office automation software products
  • Allows for the effortless and efficient retrieval and location of material by maintaining and annotating files
  • Minimizes filing backlogs and delays in document retrieval by filing materials according to a consistent schedule and/or as required
  • Files are reviewed to ensure that they are accurately coded and that obsolete materials are removed

Administrative Team Secretary

Southern Care
Macon, GA
07.2004 - 02.2005
  • Inputs patient information into an electronic health records system, medical databases, and other computer systems for storage, processing, and management
  • Guarantees that patient records are organized, precise, and current
  • Verifies and cross-checks data to ensure that it is accurate and in accordance with data privacy regulations
  • Maintain stringent patient data confidentiality and comply with HIPPA regulations
  • Informs leadership and other necessary personnel of feedback, results, and any discrepancies
  • Responds to routine telephone inquiries or directs them to the appropriate staff
  • Acknowledges and directs visitors
  • Addresses recurring inquiries and resolves administrative and clerical issues
  • Disseminates communications and correspondence
  • Sets controls and suspense dates and monitors suspense dates to guarantee that necessary actions and responses are completed by the deadline
  • Keeps records of correspondence, regulations, directives, letters, and other publications
  • Utilizes a diverse array of sophisticated word processing software functions to generate, format, edit, format, and print a diverse selection of letters, reports, memos, and other textual documents
  • Generates letters and memoranda, enters data into predefined spreadsheets, retrieves data from specified electronic records, and transmits and receives electronic mail using fundamental office automation functions
  • Transcribes a variety of documents and reports into the appropriate format, ensuring that the grammar, capitalization, and punctuation are accurate
  • Office automation guidelines encompass locally developed apparatus operating and document processing instructions that are directly applicable to the work being performed, or repetitively used portions of more general operating instructions and correspondence procedures
  • Independently executes well-known tasks in accordance with established software packages, standard procedures for document creation, data entry, and retrieval, and previous instructions
  • Transmits and receives electronic correspondence
  • Monitors and monitors the status of case files
  • Develops, establishes, maintains, and disposes of paper and electronic records in compliance with relevant regulations
  • Able to train others in a variety of office automation software products and possess a comprehensive understanding of and proficiency in the use and maintenance of a personal computer
  • Ensures that files are maintained and annotated to facilitate the expeditious and effortless retrieval of material
  • Minimizes filing backlogs and delays in document retrieval by filing materials according to a predetermined schedule and/or as required
  • Reviews files to ensure that they are accurately coded and that obsolete materials are removed

Timeline

Office Assistant

Middle GA Consortium, Inc
01.2020 - Current

Customer Service Representative

Redneck Trailer Supplies
09.2019 - 12.2019

Lunch Room Monitor

Houston County Board of Education – Eagle Springs Elementary
01.2019 - 05.2019

Cash Operations Specialist

Ricoh USA / IKON Office Solutions
06.2005 - 05.2019

Administrative Associate

Spherion
02.2005 - 06.2005

Administrative Team Secretary

Southern Care
07.2004 - 02.2005

Similar Profiles

CREATE PROFILE
Tonya Larson