Tonya Lastinger

Responsibilities and Duties:

• Supervised daily operations of apartment communities to ensure effective management and resident satisfaction.
• Developed and managed property budgets, addressed resident concerns, and led property staff.
• Coordinated with vendors for services such as repairs, renovations, and landscaping, and managed accounts payable and receivable.
• Maintained accurate financial records, including rent collections, security deposits, and other income sources, ensuring timely collection of overdue payments.
• Established and enforced policies related to tenant relations and property regulations; processed evictions in accordance with state laws, when necessary.
• Resolved tenant complaints promptly and effectively to ensure high levels of customer satisfaction.
• Monitored market trends and competitive pricing structures, advising property owners on potential improvements or investments to enhance property value.
• Prepared and analyzed monthly financial performance reports, including revenue growth and expenses.
• Developed and executed marketing strategies to promote vacant units through various channels, including online listings and print media.
• Analyzed market conditions to identify opportunities for improving operational efficiency and implemented cost-saving measures without compromising quality.
• Evaluated staff performance, identified training needs, and provided guidance to foster professional development.
• Participated in industry conferences and events to stay current with property management practices and technologies.
• Conducted regular property inspections, addressed deficiencies, and coordinated repairs; managed maintenance and housekeeping staff, and supervised outside vendors.
• Managed lease application and verification processes, facilitated property viewings, assessed applications, and conducted lease signings.
• Ensured vacant apartments were prepared for leasing, marketed units as needed, and coordinated with maintenance staff and contractors for timely turnovers after move-outs.
• Fostered strong relationships with property owners and tenants to minimize disruptions and enhance satisfaction.
• Issued non-payment notices to delinquent tenants in compliance with lease agreements and local regulations.
• Ensured accuracy and compliance in tenant paperwork processing and verification.

• Maintain client confidentiality based on HUD/EIV guidelines.
• Determine the client's eligibility for assistance, based on household income.
• Ensured proper security measures were taken when handling sensitive customer data.
• Reviewed rental assistance applications, verified accuracy of information, and determined eligibility for approval.
• Scheduling inspections for rental assistance, kept an open line of communication with Federal Housing Counselors and applicants.
• Assists client/consumer in resolving benefit problems or in acquiring benefits, as needed.
• Distributing and entering applications, and recertification applications on a daily basis.
• Process changes on rental leases in property ownership and revisions of tenant information.
• Maintained accurate records of all leasing transactions in database systems.
• Constant contact with the other agencies, the public, and Federal Housing Counselors in order to ensure the best quality of care.
• Compiled data for monthly performance analysis reports for senior management.
• Conducted credit checks on applicants to determine financial stability.
• Researched customer accounts and ensured timely payments were made.

• Experienced with public health patient information
• Three years of experience with Telehealth Network that involved training expectant mothers the importance infant nutrition, emphasizing the importance of breastfeeding via teleconference
• Four years of experience with WIC Visual Collaboration Program and Telehealth nutrition education
• Conducted client intake and scheduling face to face at county health departments
• Assisted with Fit WIC trainings, development and procurement of educational materials
• Responsible for running SQLs for the Fit WIC and Breastfeeding Programs, Process late voucher pick up reports
• Create tailored Excel spreadsheets (that contained client information, focus groups data, Fit WIC pilot data)
• Certified Nutrition Assistant- Worked in coordination with the Nutrition Assistants for the district
• Assist with WIC Farmers Market Nutrition Program
• Text 4 Baby Program Coordinator that provided expectant mothers the opportunity to text questions regarding their pregnancy and provided information on what to expect in each term of pregnancy
• Eleven years of experience working with multiple department heads and completing requested tasks as needed with excellent planning and organizational skills.

• Acted as the pharmacy liaison between the district office, local health departments, and community agencies, facilitating effective communication and coordination.
• Played a key role in the SE Health District Emergency Preparedness Team, contributing to the planning, preparation, and execution of emergency response drills.
• Managed the public health pharmaceutical inventory for 17 health departments across 16 counties, including the maintenance, updating, and replenishment of vaccines and other supplies.
• Processed quarterly billing for drugs and vaccines across all clinic sites, and sorted and dispensed pharmacy supplies throughout the district.
• Monitored and maintained pharmacy supplies and equipment, ensuring availability and functionality.
• Utilized pharmacy software to process prescriptions, verifying drug names, dosages, and directions for accuracy.
• Conducted audits of prescription orders to ensure accuracy prior to filling or dispensing medications.
• Ordered pharmaceuticals from wholesalers in accordance with established procedures and managed inventory control by ordering, stocking, and verifying expiration dates.
• Ensured compliance with HIPAA regulations regarding the security and confidentiality of protected health information.
• Collaborated with team members to develop and implement strategies for enhancing efficiency within the pharmacy department.
• Reviewed medication packages and bottles for proper labeling before distribution to patients.
• Prepared medications in accordance with physician orders and maintained adherence to state and federal drug laws.
• Safeguarded confidential financial and patient information to mitigate the risk of data breaches.