Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Lee

Revenue Cycle Management
Sparks,NV

Summary

Accomplished Business Office Manager with 15+ years of progressive experience in healthcare billing, revenue cycle management, and operational leadership within hospital and clinical settings. Proven ability to drive collections, optimize payer reimbursements, and lead high-performing teams. Trusted advisor to executive leadership with a track record of streamlining processes, implementing staff development programs, and resolving high-stakes contractual and reimbursement issues.

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

15
15
years of professional experience
4027
4027
years of post-secondary education

Work History

Business Office Manager

Saint Mary's Regional Medical Center
03.2018 - Current
  • Direct daily operations of the hospital business office, overseeing collections exceeding $14M monthly.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts, and generated reports for monthly account review.
  • Prepare and deliver daily reports on collection progress to the executive team.
  • Identify payer reimbursement trends and collaborate on contract negotiations through executive reporting.
  • Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback to help meet and exceed monthly goals
  • Represent hospital in payer JOC (Joint Operating Committee) discussions.
  • Oversee creation and escalation of provider disputes and appeals.
  • Implement new processes and improve existing ones to increase operational efficiency.
  • Manage payroll review, timesheet approvals, and all aspects of team staffing.

Office Manager (Interim)

Kopolow and Girisgen, OD's PC
11.2017 - 03.2018
  • Delivered daily operational reports to leadership.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Led process improvement efforts in coordination with optician staff.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Front Desk Receptionist/Biller

Cochrane Family Eyecare
06.2016 - 10.2017
  • Handled all insurance billing, coding, and reconciliation.
  • Managed insurance and patient aging reports.
  • Assisted with payer contract renewals and bank deposits.

Biller/Patient Coordinator

Family Eyecare Associates
01.2014 - 06.2016
  • Submitted electronic claims and reconciled payments.
  • Managed payer contracts and patient fee collection.

Medical Assistant

Sierra Pulmonary and Sleep Institute
08.2010 - 12.2013
  • Supported provider and clinic operations, scheduling, and documentation.
  • Managed patient check-in and collaborated with authorization department.

Education

Bachelor of Science - Business, Health Care Management

Capella University
Minneapolis, MN
05.2016

Associates of Occupational Studies - Medical Assisting

Career College of Northern Nevada
Sparks, NV
05.2010

Skills

  • Technical & Billing Skills

  • - Payer reimbursement reconciliation

  • - ICD-10 & CPT coding; UB04s, EOBs, RAs

  • - Professional & Facility Billing

  • - MediTech, Epic, Relay, Microsoft Office Suite

  • Operations & Management

  • - Revenue cycle optimization

  • - Payer contract negotiation & dispute resolution

  • - Team leadership, hiring, and performance coaching

  • - Staff training and onboarding

  • - Report creation and executive presentations

Timeline

Business Office Manager

Saint Mary's Regional Medical Center
03.2018 - Current

Office Manager (Interim)

Kopolow and Girisgen, OD's PC
11.2017 - 03.2018

Front Desk Receptionist/Biller

Cochrane Family Eyecare
06.2016 - 10.2017

Biller/Patient Coordinator

Family Eyecare Associates
01.2014 - 06.2016

Medical Assistant

Sierra Pulmonary and Sleep Institute
08.2010 - 12.2013

Bachelor of Science - Business, Health Care Management

Capella University

Associates of Occupational Studies - Medical Assisting

Career College of Northern Nevada

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