Tonya Leonard
The Colony,TX
Summary
Dynamic professional with a proven track record in market development and customer relationship management, notably at Assurance IQ. Excelled in building strong relationships and exceeding sales quotas, demonstrating exceptional written and verbal communication skills. Leveraged competitor tracking and CRM expertise to drive business growth and customer loyalty at Darden Restaurants, Olive Garden, and Texana MHMR.
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
22
22
years of professional experience
Work History
Account Executive
Assurance IQ
08.2020 - 07.2024
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
General Manager
Darden Restaurants, Olive Garden
03.2010 - 08.2020
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Crisis Line Worker
Texana MHMR
01.2003 - 05.2009
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Devised and enhanced treatment strategies to promote continued progress.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Implemented evidence-based interventions for substance abuse treatment.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Maintained client records to document assessment, treatment plans and progress.
- Utilized motivational interviewing techniques to increase client engagement in treatment.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Arts - Business Administration
Walden University
Minneapolis, MNSkills
- Account planning
- Market development
- Competitor tracking
- Sales presentation
- Written and verbal communication
- Strong relationships
- Customer relationship management (CRM)
- Customer relations
- Forecast preparation
Timeline
Account Executive
Assurance IQ
08.2020 - 07.2024
General Manager
Darden Restaurants, Olive Garden
03.2010 - 08.2020
Crisis Line Worker
Texana MHMR
01.2003 - 05.2009
Bachelor of Arts - Business Administration
Walden University
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