Tonya Lewis
High Point,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Buying Team Manager
Stearns/County Ford
12.2019 - Current
- Developed a private buying team, hiring and training six automotive buyers, acquiring 4.2 million per month in pre-owned inventory.
- Led employee relations through effective communication, coaching, training, and development.
- Coordinated team collaboration to share ideas and build best practices.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Established team priorities, maintained schedules and monitored performance.
- Source vendors and negotiate prices.
- Work closely with technicians to control reconditioning cost, deciding what repairs will be made by our dealership, what repairs will be outsourced and when vehicles will be wholesaled.
- Work with various actions to maximize profit on wholesale units
- Complete needed DMV title work on privately purchased vehicles and assist title clerks with any title issues arising with sold or traded units.
- Analyze current market reports to identify trends to develop new strategies for our ever changing market.
- Appraise trade-ins and inspect for needed recon.
- Contract and negotiate prices for transportation on private purchases as well as auction purchases.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
Police Officer
City Of High-Point
11.2011 - 12.2019
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted preliminary investigations at scenes of major crimes.
- Conducted searches of individuals, vehicles and premises.
- Provided testimony in court proceedings.
Regional Sales Trainer
People First
09.2011 - 12.2017
- Collaborated with management to identify skill gaps and develop targeted training interventions for underperforming team members.
- Mentored high-potential employees with personalized coaching sessions aimed at accelerating their professional development and career advancement prospects.
- Facilitated knowledge sharing among sales teams by creating user-friendly documentation, resource libraries, and communication platforms to encourage ongoing collaboration and professional growth.
- Championed a culture of continuous improvement within the organization by promoting best practices in sales techniques, communication skills, and customer engagement strategies.
- Delivered high-quality training solutions on a consistent basis by staying current with emerging trends, best practices, and technological advancements in the field of sales enablement.
Sales Floor Manager
Green Ford
03.2008 - 11.2011
- Trained and supported 20+ sales force with closing deals.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Overcame objections and closed sales while following company policies and legal requirements.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Owner/Operator
Bullins Automotive
08.1996 - 03.2008
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Completed all needed DMV paperwork and bank contracts
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Assessed income and expenses and adapted plans to improve profit levels.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Education
Associate of Science - Criminal Justice
Randolph Community College
Asheboro, NC05.2018
Skills
- Thrive in Fast-Paced Environment
- Teamwork and Collaboration
- Problem Resolution
- Customer Service
- Customer Relationship Management
- Negotiation
- Multitasking Abilities
- Understanding People
- Computer Skills
- Team Development
Timeline
Buying Team Manager
Stearns/County Ford
12.2019 - Current
Police Officer
City Of High-Point
11.2011 - 12.2019
Regional Sales Trainer
People First
09.2011 - 12.2017
Sales Floor Manager
Green Ford
03.2008 - 11.2011
Owner/Operator
Bullins Automotive
08.1996 - 03.2008
Associate of Science - Criminal Justice
Randolph Community College
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