Tonya Lewis
Starke,FL
Summary
Diligent [Desired Position] with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Clay Electric Cooperative
08.2009 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
Customer Service Representative
Clay Electric Cooperative
08.2009 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Office Manager
Triest Construction
05.2008 - 08.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed the process of applying for and obtaining necessary permits for construction and renovation projects, ensuring compliance with local zoning and building codes.
- Assisted project managers in navigating complex permitting processes, reducing delays by providing proactive solutions and ensuring all documentation was in order.
- Prepared and submitted permit applications, including all required documentation, to local authorities and acted as liaison for all inspections and approvals.
Closing Assistant
Taylor and Taylor
03.2007 - 04.2008
- Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
- Coordinated with sellers, buyers, escrow agents, and real estate agents to complete loan submissions and scheduled closing dates.
- Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.
- Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
- Produced closing instructions and coordinated with title company to monitor closing and funding.
- Prepared deeds and leases, closing statements and purchase agreements.
- Prepared comprehensive closing statements that accurately reflected transaction details for both buyer and seller parties.
- Assisted with post-closing tasks such as funding disbursements, document recording, and file archiving for a seamless experience.
- Reviewed contract terms to identify any discrepancies or potential issues before proceeding with the closing process, avoiding last-minute complications or delays.
- Developed strong relationships with clients through excellent communication skills, leading to repeat business opportunities.
- Collaborated with title companies, attorneys, and lenders to ensure smooth closings for clients.
- Conducted thorough research on property histories, helping clients make informed decisions during the closing process.
- Reduced errors in closing documents by diligently reviewing and verifying all information.
Education
Associate of Science - Business Administration And Management
St. Johns River State College
Palatka05-2004
Skills
- Data entry
- Document organization
- Communication skills
- Confidential information handling
- Professional and mature
- Documentation and recordkeeping
Certification
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- Real Estate Salesperson License - Florida Real Estate Commission.
- Notary Public License - Florida Secretary of State or Equivalent Authority.
Timeline
Administrative Assistant
Clay Electric Cooperative
08.2009 - Current
Customer Service Representative
Clay Electric Cooperative
08.2009 - 04.2020
Office Manager
Triest Construction
05.2008 - 08.2009
Closing Assistant
Taylor and Taylor
03.2007 - 04.2008
Associate of Science - Business Administration And Management
St. Johns River State College
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