TONYA L. MOORE-MOODY
Temple Hills,USA
Summary
Experienced Administrative Support Assistant with a solid history in office management, staff support, and scheduling. Specialized in providing high-quality administrative support to teams, ensuring smooth daily operations. Strengths include exceptional organizational skills, proficiency in MS Office Suite and ability to manage multiple tasks simultaneously. Demonstrated success in streamlining processes and improving operational efficiency in past roles.
Overview
22
22
years of professional experience
Work History
Administrative Support Assistant/ Geriatrics, Hospice and Palliative Office
Veterans Affairs Medical Center
Washington, D.C.
01.2018 - Current
- Manage multiple and complex administrative programs and related projects
- Initiated and planned strategies to meet the organizations objectives; managed budget, scheduled and assigned activities to improve throughout and to reduce associated expenses
- Track data and statistical information in support of the organizations
- I prepare, execute, and track program specific information such as workload reports and patient data using VSSC (VHA Support Service Center)
- I also use FBCS (Fee Base Claim System) to track suspense of progress reports, funding accomplishments, and compliance strategies
- Responsible for preparing medical center memoranda, congressional inquiries, charts, and budget forms
- I ensure and prepare fiscal documents for associated functions
- I also compile daily, weekly, and monthly productivity and activity reports, including special programs, ensuring that there are accurate and complete
- Process claims for payment in Fee Basis Claims System, for Home Health Aide, Respite, Community Nursing Home, and Advance Directives
- Scan and track Purchase Order Numbers in Vista Integrated Funds Distribution Control Point Activity, Accounting and Procurement (IFCAP)
- Provide customer service to vendors, fellow employees, veterans via telephone
- Work with the program analyst on processing all outstanding invoices over 90 days
- Create community care authorization in the CPRS, through FBCS (Fee Basis Claim System) and HSRM (Health Share Referral Manager, Community Care and Authorizations
- Input data into several electronic databases which include Microsoft Outlook, Excel, Word, and Power Point
- Assists all Attendings and Fellows with all administrative program guidance, policies and procedures within the Geriatrics Administrative Office as needed
Patient Advocacy Assistant/Care Partner
Veterans Affairs Medical Center
Washington, D.C.
01.2014 - 11.2018
- Maintained effective working relationships for both internal and external customers and served as point of contact (POC) for the Patient Experience and Advocacy program
- Input Inpatient truth point surveys on the wards on a daily basis and entered Outpatient veterans' surveys throughout the primary care clinics on a daily, tally VISN report daily for leadership
- Assisted the Nurse Manager and or Service Supervisor on any issues the inpatient and outpatient (Veterans) may have and resolve the issues to Patient and family members Satisfactory in a timely manner
- Advocated for the patients and family members in identify problems and barriers that may impede quality service to veterans, in person or thru Microsoft Outlook, DHCP and CPRS on a day-to-day basis
- Also, able to maintain a professional attitude, while trying to help keep the veteran and family member calm at all times
- Educated veterans family members of pertinent regulations, laws, policies, and precedents affecting benefits provided by Department of Veterans Affair to survivors of deceased Veterans
- Participated in leadership meetings with top management to include Joint Commission, SOARS, audits, and a variety of relevant committees etc
Program Support Assistant
Veteran Affairs Medical Center
Washington, D.C.
09.2013 - 01.2014
- Answered Office Telephone calls and transfer to the appropriate Staff Member
- Assisted the secretary with administrative work daily, served as alternate Time and Attendance clerk for Chaplain Service Staff
- Completed Competency folders for Chaplain Service for years 2000-2013 and made sure all TMS (Talent Management Systems) where completed for each staff members present position
- Ensured the Chapel was cleaned, stocked the shelves as needed
- Entered the data for the PARS couple retreat program into the Word Document
- Called and verified the couple of veterans were attending the PARS couple Retreat
- Entered work orders for Chaplain Services
- Assisted the Chaplains with any issue in Chaplain Service as needed
Fee Basis Clerk
Veteran Affairs Medical Center
Washington, D.C.
02.2003 - 09.2013
- Processed outpatient claims for payment in Fee Basis Claims System, while verifying payments using the Financial Management System
- Scan and track Purchase Order Numbers in Vista Integrated Funds Distribution, Control Point Activity, Accounting and Procurement (IFCAP)
- Provided customer service to vendors, fellow employees, veterans via telephone calls
- Scan and track UB04, CMS forms in Fee Basis Claim System
- Track outstanding invoices over 90 days in the Admin Management Console System
- Work with the supervisor and lead analyst on processing all outstanding invoices over 90 days
- Policies, precedents, evaluations, and studies are not always available, they usually require considerable interpretation and adaptation for application to assignments because these assignments generally involve the coordination of benefits and entitlements based upon the unique requirements, goals, objectives, family structure and economic circumstances of each Veteran
- Also, processed inpatient authorized payments
- Processed increases/decreased on 1358's
- Tracked $10,000.000.00 for fund control points
- Created expenditures budget reports for all NON-VA Care Services
- Trained College Students and Summer Intern Employees, which were assigned to the Fee Service Department, on Billing criteria, Filing, and Verifying that the appropriate codes where correct in the Fee Basis Claims System on new Claims for processing
- Informed the Veterans and Family Members the Criteria Eligibility and the Process for the Millennium Emergency Care Bill Act 38 U.S.C 1725 and the Unauthorized SC Claim 38 U.S.C 1728
Medical Record Technician-Out patient Coder
Veteran Affairs Medical Center
Washington, D.C.
02.2003 - 09.2013
- Assigned and sequenced ICD 9-CM/CPT/HCPCS modifier, codes diagnoses and procedures from documented information in the medical record according to established HIM guidelines and AHIMA code of ethics
- Provided technical advice to medical staff and top management, with working knowledge of case mix-reimbursement concept
- Completed Billing (MCCR) paperwork for third parties, CATCC, workmen compensation, and emergency/ humanitarian
- Medical Cost Care Recovery
- Meet coding productivity standards
Education
High School Diploma - English
Frank W. Ballou High School
Washington, DC01.1987
Some College (No Degree) - English
Strayer University
Washington, DCSkills
- File Organization
- Administrative Procedures
- Travel Arrangements
- Budget Tracking
- Verbal Communication
- Organizational skills
- Typing 50 wpm
- Scheduling appointments
- Presentation Development
References
Available upon request
Strengthsandabilities
- Program Marketing Coordinator
- Timekeeping
- Customer Service
- Record Keeping
- Quality Organizational skills
- Typing 50+ wpm
Timeline
Administrative Support Assistant/ Geriatrics, Hospice and Palliative Office
Veterans Affairs Medical Center
01.2018 - Current
Patient Advocacy Assistant/Care Partner
Veterans Affairs Medical Center
01.2014 - 11.2018
Program Support Assistant
Veteran Affairs Medical Center
09.2013 - 01.2014
Fee Basis Clerk
Veteran Affairs Medical Center
02.2003 - 09.2013
Medical Record Technician-Out patient Coder
Veteran Affairs Medical Center
02.2003 - 09.2013
High School Diploma - English
Frank W. Ballou High School
Some College (No Degree) - English
Strayer University
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