Tonya Lowman
Order entry manager
Connelly Springs,North Carolina
Summary
Experienced Order Entry Manager with over 21 years of experience in customer service and order entry management. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
22
22
years of professional experience
Work History
Dealer Services Coordinator/Order Entry Manager
Bernhardt Furniture Company
02.2001 - Current
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
- Assisted with customer care issues and responded to dealer inquiries, problems or concerns
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
Education
High School Diploma -
El Bethel Christian School
Lenoir, NC06.1993
Skills
- Records and Database Management
- Collaborative Environments
- Information Updates
- Administrative Support
- Data Entry
Timeline
Dealer Services Coordinator/Order Entry Manager
Bernhardt Furniture Company
02.2001 - Current
High School Diploma -
El Bethel Christian School
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