Tonya Lowman

Bernhardt Furniture Company

02.2001 - Current

Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Established and updated work schedules to account for changing staff levels and expected workloads.
Delivered feedback to decision-makers regarding employee performance and training needs.
Approved regular payroll submissions for employees.
Applied customer feedback to develop process improvements and support long-term business needs.
Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
Assisted with customer care issues and responded to dealer inquiries, problems or concerns
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches

Summary