Tonya Luckey

Implements management responses, including troubleshooting, root cause analysis and issue resolution for fast pace, highly functioning location. Managed company operations, including staff hiring, training, development, scheduling and supervision for a multi-specialty and emergency veterinary hospital. Oversight of inventory management, facilities maintenance, medical equipment repairs, environmental services, OSHA & AAHA compliance, and project management of several remodeling projects.

Co-lead for the affinity group BEN (Black Employee Network)

Curated a safe space for employees in underrepresented groups to have dialogue while facilitating meetings and focus groups to help cultivate an inclusive work environment.

Founder of the outreach program MIVM which exposed a new generation of underserved students on the job experiences to garner interest in the profession of veterinary medicine while including representation from diverse communities.

Provided operational support for two locations with in the greater Cincinnati and Northern Ketucky region. Primary duties included managing and collaboration with various support services that were essential to the overall success of the organization. Trained, coached, and mentored direct reports  to ensure smooth adoption of new ordering processes, visual management of daily duties, and implementation of regulatory compliance program such as OSHA, AAHA, State and Federal pharmacy agencies.

Sole administrator responsible for all operations duties for 24/7 emergency veterinary service. Duties include but were not limeted to hiring, onboarding, scheduling, and managing 30 staff members. Consulted with healthcare professionals on business decisions including payroll, HR services, and financial reporting to a board of directors and shareholders of the business. Addressed and remedied all patient or team member issues to ensure quality emergency medical services to the community.

Entered data to  pet records into computer system using Intravet HMS. Provided customer services when answering phones and consulting with pet owners regarding signs and symptoms observed by the owner. Evaluated incoming patients to determine treatment needs and urgency of care. Gathered vitals signs of the pet upon presentation, cared for the pet based on the veterinarians recommendation, facilitated radiographs and surgical assistance when needed.  Nursing care overnight and dischared patient.

• Instruct student athletes to perform for sports teams
• Organize tryouts and rountines
• Supervise performances during games
• Design, order and organize uniforms
• Coordinate practices, game achedules and fundraisers

• Interpreted and applied federal tax codes for personal, business and corporate taxes.
• Error resolution computation and coding