TONYA L. WILSON
Owings Mills,MD
Summary
Versatile administrative support professional with a strong background in office management. Adapts seamlessly to change and consistently exceeds expectations. Demonstrates exceptional problem-solving skills and thrives in independent work environments. Effectively manages multiple priorities and meets tight deadlines while upholding a high level of integrity. Extensive experience in medical office coordination, including patient appointment management, medical records handling, and ensuring efficient office operations. Highly focused on team collaboration and achieving results, readily adapting to changing needs. Recognized for outstanding communication, organizational skills, and reliability in supporting medical staff and enhancing patient care.
Overview
18
18
years of professional experience
Work History
Medical Office Coordinator
Johns Hopkins Hospital
05.2007 - Current
- Company Overview: Office Management
- Handles multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to physician
- Triage and coordinate patient appointments, arrange and communicates effectively with multiple departments to coordinate appointments and surgical procedures
- Answer a multiline telephone, triage calls, relay messages, schedule, and reschedule appointments
- Resolve any patient issues
- Sort, open and screen mail
- Electronically Maintain physicians calendar using personal computer and software, handle routine travel accommodations arrangements
- Maintain patient clinic schedule
- Schedule laboratory tests radiological examinations
- Schedule and manage surgical and clinical calendar, prepare and relay all pre-operative information regarding procedures and surgical cases to patients
- Create and maintain medical records, filing and type routine medical correspondences using medical terminology
- Correspond with third party insurance companies and to obtain authorizations, referrals and resolve billing issues
- Assist patients with the completion of any and all medical forms and or insurance forms
- Assist patients and their families with information for lodging, travel and transportation needs
- Provide guidance with patients who are in need of financial/medical assistance
- Order office supplies, and handle servicing contracts
- Use personal computer to access and enter, edit patient information
- Other various office duties
- Office Management
Skills
- Records Management
- Executive Support
- Supply Ordering
- MS suite
- Surgical scheduling
- Medical software applications
- Patient scheduling
- Insurance verification
- Healthcare administration
- Medical terminology expertise
- Database coordination
- Multitasking and organization
- Excellent communication
- Team collaboration
Timeline
Medical Office Coordinator
Johns Hopkins Hospital
05.2007 - Current
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