Tonya Marks
Aransas Pass,Tx
Summary
I'm a single mother to three beautiful boys and enjoy the simple things in
life. I'm a go-getter and very outgoing. I enjoy trying new things and I have
a love for music and gardening. I've been a stay at home mom but now
have all of my children in school and am very anxious to get back into the
work field. I've dabbled quite a bit in the online and affiliate marketing
industry the last several years with a few different companies. I've also
worked or been in the medical field since high school.
Overview
30
30
years of professional experience
Work History
Insurance Inspector
BBGC
Corpus Christi, TX
06.2019 - 02.2020
- I inspected businesses and residential homes for many different insurance companies making sure everything was up to code.
- Documented information gathered in field and uploaded data to company database for efficient processing using Software.
- Verified accuracy of Type records to maintain accuracy of records database.
Call Center Customer Service Representative
Alorica
Corpus Christi, TX
02.2018 - 04.2019
- I worked with customers and their prescription insurance to refill their prescriptios who have them mailed to their homes
- I answered any questions they had, input information into the computer, conversed with pharmacists, refilled prescriptions and worked with a variety of different prescription insurances.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Secretary
Auto Pros
Aransas Pass, TX
01.2003 - 01.2005
- I accepted inbound and outbound calls, took care of payroll, worked on the books, worked on the computer and payed the bills and spoke with the public
- I also picked up and delivered parts and customers.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Liaised between clients and vendors and maintained effective lines of communication.
Secretary
The Auto Shop
Aransas Pass, TX
01.1990 - 01.1999
- I answered phone calls, worked on the books, helped with payroll, spoke with customers and ran errands
- I also picked up and delivered parts
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained electronic filing systems and categorized documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
Certification - Medical Assistant
United Education Institute
Chula Vista, CA2001
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Active Listening
- Time Management
- Measuring Properties
- On-Site Surveys
Timeline
Insurance Inspector
BBGC
06.2019 - 02.2020
Call Center Customer Service Representative
Alorica
02.2018 - 04.2019
Secretary
Auto Pros
01.2003 - 01.2005
Secretary
The Auto Shop
01.1990 - 01.1999
Certification - Medical Assistant
United Education Institute