Summary
Overview
Work History
Education
Work Availability
Skills
Timeline
Generic
Tonya Marks

Tonya Marks

Aransas Pass,Tx

Summary

I'm a single mother to three beautiful boys and enjoy the simple things in life. I'm a go-getter and very outgoing. I enjoy trying new things and I have a love for music and gardening. I've been a stay at home mom but now have all of my children in school and am very anxious to get back into the work field. I've dabbled quite a bit in the online and affiliate marketing industry the last several years with a few different companies. I've also worked or been in the medical field since high school.

Overview

30
30
years of professional experience

Work History

Insurance Inspector

BBGC
06.2019 - 02.2020
  • I inspected businesses and residential homes for many different insurance companies making sure everything was up to code.
  • Documented information gathered in field and uploaded data to company database for efficient processing using Software.
  • Verified accuracy of Type records to maintain accuracy of records database.

Call Center Customer Service Representative

Alorica
02.2018 - 04.2019
  • I worked with customers and their prescription insurance to refill their prescriptios who have them mailed to their homes
  • I answered any questions they had, input information into the computer, conversed with pharmacists, refilled prescriptions and worked with a variety of different prescription insurances.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Secretary

Auto Pros
01.2003 - 01.2005
  • I accepted inbound and outbound calls, took care of payroll, worked on the books, worked on the computer and payed the bills and spoke with the public
  • I also picked up and delivered parts and customers.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained electronic filing systems and categorized documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Liaised between clients and vendors and maintained effective lines of communication.

Secretary

The Auto Shop
01.1990 - 01.1999
  • I answered phone calls, worked on the books, helped with payroll, spoke with customers and ran errands
  • I also picked up and delivered parts
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained electronic filing systems and categorized documents.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Education

Certification - Medical Assistant

United Education Institute
Chula Vista, CA
2001

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Skills

  • Active Listening
  • Time Management
  • Measuring Properties
  • On-Site Surveys

Timeline

Insurance Inspector

BBGC
06.2019 - 02.2020

Call Center Customer Service Representative

Alorica
02.2018 - 04.2019

Secretary

Auto Pros
01.2003 - 01.2005

Secretary

The Auto Shop
01.1990 - 01.1999

Certification - Medical Assistant

United Education Institute

Similar Profiles

CREATE PROFILE
Tonya Marks