Tonya Mashaw
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Offer professional challenges utilizing interpersonal skills, excellent time management and ready to help achieve company goals.
Overview
25
25
years of professional experience
Work History
Manager of Operations
Delta Sonic Car Wash Systems
02.2021 - 04.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Manager of Operations /Management in Trainee
Hess / Speedway, LLC
11.2009 - 02.2021
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
- Handled day-to-day customer or client questions via telephone or email.
- Used company reports to analyze sales, gross profit and inventory activities.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Traveled to new stores, trained and guided team members for grand openings.
CNA, Float Pool
Brookedale Senior Living
10.2004 - 11.2009
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Maintained open communications with nursing staff, Doctors, and family members.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
CNA
James Square Health And Rehabilitation Center
05.1997 - 10.2004
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Upheld infection control and prevention policies across different patient-facing areas.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
Sure Safe -
Food Safe Certification
Speedway, LLC12.2009
CNA And Med-Safe -
Certificate of Nursing Assistance
James Square08.1997
High School Diploma -
East Syracuse Minoa Central High School
East Syracuse, NY06.1991
Skills
- Data Analysis
- Administrative Duties
- Computer POS Systems
- Employee Development
- Program Administration
- Sales Tracking
- Data Management
- Customer Service Management
- Business Forecasting
- Resource Allocation
- Hiring and Onboarding
- Scheduling
- Financial Administration
- Goal Setting
- Cost Control
- Sales Strategies
- Team Leadership
- Employee Reviews
- Customer Service
- Budget Control
- Staff Hiring
- Delegating Work
- Employee Relations
- Teamwork and Collaboration
- Cost Reduction
- Customer Relations
Timeline
Manager of Operations
Delta Sonic Car Wash Systems
02.2021 - 04.2022
Manager of Operations /Management in Trainee
Hess / Speedway, LLC
11.2009 - 02.2021
CNA, Float Pool
Brookedale Senior Living
10.2004 - 11.2009
CNA
James Square Health And Rehabilitation Center
05.1997 - 10.2004
Sure Safe -
Food Safe Certification
CNA And Med-Safe -
Certificate of Nursing Assistance
High School Diploma -
East Syracuse Minoa Central High School
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