TONYA SMITH-WASHINGTON
Phoenix,AZ
Summary
Results-driven professional seeking position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Legal Assistant
Ackerman Law
12.2022 - Current
- Organized documents to manage paper and electronic filing systems of clients
- Filed court documents and legal pleadings with court clerk on behalf of attorneys
- Prepared and drafted correspondence and legal forms to maintain smooth communications
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation
- Reviewed Deed of Trust, Title Commitment and prior Wills, Estates, and Trust documents
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
Behavioral Job Coach
Toward Maximum Independence
06.2018 - 05.2021
- Provided ongoing guidance and support to clients throughout job search and onboarding process
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges
- Collaborated with local employers to identify job opportunities for clients
- Developed and maintained relationships with community resources to support job coaching
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history
- Kept detailed records of individual histories, scores, and documents
- Assisted clients in building successful job search strategies
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence
- Coordinated community resources and secured referrals.
Administrative Assistant
Telerent Leasing
07.2008 - 03.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Processed payments and applied to customer balances
- Researched accounts and completed due diligence to resolve collection problems
- Used skip tracing and other techniques to locate debtors
- Contacted customers to discuss past-due accounts and negotiated payment plans
- Entered client details and notes into system for interdepartmental access and review
- Responded to customer inquiries and provided detailed account information
- Generated and distributed monthly customer statements
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Senior Patient Financial Service Representative
Banner University Medical Center
05.2016 - 01.2018
- Contacted customers to discuss past-due accounts and negotiated payment plans
- Responded to customer inquiries and provided detailed account information
- Maintained accurate records of customer accounts, payments and payment plans
- Entered client details and notes into system for interdepartmental access and review
- Worked with customer to create debt repayment plan based on current financial condition
- Processed debtor payments and updated accounts to reflect new balance
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
- Generated and distributed monthly customer statements
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
HIMS TECH, Banner University Medical Center Phoenix
12.2015 - 04.2016
- Performed troubleshooting and diagnosis on malfunctioning equipment
- Maintained quality assurance and customer satisfaction objectives
- Inspected equipment to identify areas of wear or causes of malfunctions
- Applied critical thinking and research to address complex issues
- Organized work to meet demanding production goals
- Completed job reports and logs immediately following service calls
- Kept accurate log of requests for medical information and records
- Reviewed charts and flagged incomplete or inaccurate information
- Communicated effectively with staff, patients, and insurance companies by email and telephone
- Maintained patient records in compliance with security regulations.
Administrative Assistant
Telerent Leasing
07.2008 - 03.2013
- Created and maintained databases to track and record customer data
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Processed customer orders accurately and within agreed timeframes to meet service standards
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Persistently reached out to customers with extremely past due accounts to recover lost revenue
- Negotiated with account holders to devise repayment plans and minimize collections receivables
- Processed payments and applied to customer balances
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
Education
Associate of Science - Paralegal Studies
Yavapai College
Prescott, AZ05.2024
No Degree - Medical Assisting- Certificate
American Business And Technology University
Saint Joseph, MO12.2018
Associate of Science - Health Information Technology
Pima Community College
Tucson, AZ12.2017
High School Diploma - undefined
Destiny Honors Academy
Killeen, TX05.2003
Skills
- Customer Relationship Management
- Writing and Editing Demand Letters
- Document Preparation
- Legal Compliance
- Good Judgment and Decision-Making
- Legal Terminology
- QuickBooks Pro
- Payroll Processing
- Office Management
- Client Billing
- Organizational Efficiency
- Conflict Mediation
- Correspondence
- Legal Research and Writing
- Account Balancing
- Google Docs
- Microsoft Outlook
- Data Entry Documentation
- PC Proficiency
- Workers' Compensation Knowledge
- ICD-9 Coding
- Work Well Independently
- Medical Terminology
- EPIC EMR
- Medical Records and Documentation
- HIPAA Expertise
Certification
- CNP - Certified Notary Public- Arizona
Timeline
Legal Assistant
Ackerman Law
12.2022 - Current
Behavioral Job Coach
Toward Maximum Independence
06.2018 - 05.2021
Senior Patient Financial Service Representative
Banner University Medical Center
05.2016 - 01.2018
HIMS TECH, Banner University Medical Center Phoenix
12.2015 - 04.2016
Administrative Assistant
Telerent Leasing
07.2008 - 03.2018
Administrative Assistant
Telerent Leasing
07.2008 - 03.2013
Associate of Science - Paralegal Studies
Yavapai College
No Degree - Medical Assisting- Certificate
American Business And Technology University
Associate of Science - Health Information Technology
Pima Community College
High School Diploma - undefined
Destiny Honors Academy
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