Summary
Overview
Work History
Education
Skills
Timeline
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Tonya May

Cuero,TX

Summary

Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.

Overview

10
10
years of professional experience

Work History

Insurance Coordinator

Leon Springs Dental Center
07.2023 - Current
  • Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
  • Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
  • Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
  • Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
  • Educated dental team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care.
  • Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
  • Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
  • Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
  • Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
  • Assisted patients in completing necessary paperwork for filing claims, ensuring timely submission of required documentation.
  • Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
  • Responded to customer concerns and questions on daily basis.
  • Audited and corrected billing and posting documents for accuracy.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Maintained accurate records of customer payments.
  • Utilized various software programs to process customer payments.
  • Handled account payments and provided information regarding outstanding balances.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

Hygiene Coordinator

Comprehensive Family Dental
06.2020 - 07.2023
  • Managed patient inquiries with professionalism, addressing concerns regarding treatments or financial responsibilities promptly and effectively.
  • Tracked key performance metrics to identify areas for improvement in the hygiene department''s productivity and effectiveness.
  • Reduced wait times for appointments through efficient management of the hygiene schedule.
  • Collaborated with dental professionals to develop individualized treatment plans for patients, optimizing their oral health outcomes.
  • Increased patient retention with exceptional customer service and prompt follow-up communication.
  • Streamlined recall system processes, resulting in increased appointment confirmations among existing patients.
  • Verified insurance and communicated coverage to staff and patients.
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.

Selling Business Manager

Dillard's
06.2018 - 05.2019
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Assisted with hiring process and training of new employees.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Insurance Coordinator

Little Smiles Dentistry
07.2015 - 05.2018
  • Verified insurance and communicated coverage to staff and patients.
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
  • Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
  • Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
  • Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
  • Streamlined claim submission process for faster reimbursement and reduced claim denials.
  • Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
  • Audited and corrected billing and posting documents for accuracy.

Education

High School Diploma -

Boerne High
Boerne, TX
06-2012

Skills

  • Insurance claims processing
  • Insurance processes
  • Insurance verification
  • Customer service and assistance
  • Accounts receivable
  • Microsoft office
  • Account management
  • Attention to detail
  • Organizing and prioritizing work
  • Data entry
  • Teamwork and collaboration
  • Customer service

Timeline

Insurance Coordinator

Leon Springs Dental Center
07.2023 - Current

Hygiene Coordinator

Comprehensive Family Dental
06.2020 - 07.2023

Selling Business Manager

Dillard's
06.2018 - 05.2019

Insurance Coordinator

Little Smiles Dentistry
07.2015 - 05.2018

High School Diploma -

Boerne High

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