Tonya Mayhall
Gadsden
Summary
Personable and dedicated Customer Service Representative with extreme experience. Solid team player with upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Front Desk Receptionist
Dr. Michael Johnson & Associates
04.2022 - 08.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Bank Teller
Peoples Independent Bank
06.2017 - 04.2022
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Updated customer accounts with new balance, payment, and transfer information
- Followed company and regulatory policies to protect customer and bank assets.
Receptionist
Women's Health Partners
05.2012 - 07.2015
- Greeted guests promptly and consistently set professional tone with friendly assistance
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions.
Patient Service Representative
Quality Of Life Health Services
02.2010 - 05.2012
- Identified insurance payer sources and verified insurance coverage
- Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism
- Answered telephone promptly and politely provided information and assistance.
Medical Assistant/Receptionist
Occupational Health Center
03.2006 - 06.2008
- Supported front office operations including billing, invoicing, scheduling, patient check-in and check out, procedures tracking, reporting, and insurance verification
- Answered phone calls and scheduled or followed-up on appointments
- Measured vital signs, including pulse rate, temperature, blood pressure, weight, and height.
Pharmacy Technician
K-Mart Pharmace
10.1999 - 08.2003
- Developed strong relationships with valued customers to cultivate customer loyalty
- Helped pharmacy department with inventory processes to provide smooth process flow and customer experiences
- Processed medical insurance claim forms and electronic transmissions to obtain payments for orders.
Education
High School Diploma -
Gaston High School
Gadsden, ALSkills
- Customer Service
- Front Office Management
- Appointment Confirmation
- Call Routing
- File Management
- Guest Relations
- Cash Handling
- Administrative Support
- Verbal and Written Communication
- Complex Problem-Solving
- Oral and Writing Communication
- Telephone Etiquette
- Scheduling
- Customer Assistance and Interaction
- Multi-Line Telephone Systems
Contact
Gadsden, AL 35905
Timeline
Front Desk Receptionist
Dr. Michael Johnson & Associates
04.2022 - 08.2024
Bank Teller
Peoples Independent Bank
06.2017 - 04.2022
Receptionist
Women's Health Partners
05.2012 - 07.2015
Patient Service Representative
Quality Of Life Health Services
02.2010 - 05.2012
Medical Assistant/Receptionist
Occupational Health Center
03.2006 - 06.2008
Pharmacy Technician
K-Mart Pharmace
10.1999 - 08.2003
High School Diploma -
Gaston High School
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