Tonya McDuffie
Philadelphia,PA
Summary
Hardworking employee enthusiastic about learning and enhancing my skills in the medical field. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Lead Sales Clerk
Wine And Spirits
10.2022 - Current
- Increased sales by consistently providing exceptional customer service and product knowledge.
- Enhanced store reputation by addressing customer concerns promptly and professionally.
- Trained new sales clerks for improved performance and seamless integration into the team.
- Maintained a clean, organized, and visually appealing store environment to attract customers.
- Managed inventory effectively to ensure stock availability and prevent overstock issues.
- Conducted regular price audits for accurate pricing information on merchandise displays.
- Handled cash transactions accurately while maintaining a secure cash drawer during shifts.
- Implemented upselling techniques to increase average transaction value per customer visit.
Home Health Aide Coordinator
Tempus
12.2012 - 01.2024
- Enhanced patient care by coordinating home health aide services and addressing individual needs.
- Streamlined communication between patients, families, and healthcare providers for improved care coordination.
- Managed scheduling and assignments for home health aides to optimize efficiency and maintain consistent care.
- Implemented quality assurance measures by conducting regular in-home assessments of aide performance.
- Managed medication for each individual client.
- Daily property management including: housekeeping, cooking, cleaning, and laundry.
- Created personalized plans for clients daily activities.
- Coordinated and managed all medical appointments and maintained daily log of medications.
Cashier
ShopRite
05.2009 - 05.2011
- Helped increase customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints in a professional and courteous manner.
- Assisted in organizing a new checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
South Philadelphia High School
Philadelphia, PA06.2000
Skills
- Dependability
- Adaptability
- Order processing
- Project management
- Team Player
- Customer Service
- Product Restocking
- Cash Register Operation
- Cash Handling
- Payment Processing
- Client Documentation
- Medication Administration
- Progress Documentation
- Care Plan Assessment
- Medication Organization
- Meal Preparation
- Patient Transportation
- Housekeeping
- Medical Charting
- Case Management
- Schedule Management
- First Aid and Safety
- Patient Care
- Patient Transport
- Light Housekeeping
- CPR Certification
Timeline
Lead Sales Clerk
Wine And Spirits
10.2022 - Current
Home Health Aide Coordinator
Tempus
12.2012 - 01.2024
Cashier
ShopRite
05.2009 - 05.2011
High School Diploma -
South Philadelphia High School
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