Tonya Mclennan

• Maintained employee records in accordance with applicable legal requirements.
• Provided advice and guidance on personnel matters to managers and supervisors.
• Prepared reports related to HR metrics such as turnover rate, absenteeism rate.
• Scheduled appointments, meetings and conferences with employees to discuss any payroll related issues.
• Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
• Initialized background checks for internal DOT transfers.
• Provided technical support to employees regarding software applications.
• Prepared and submitted expense reports for terminated employees.
• Generated and reviewed reports on employee attendance.

• Organized and maintained filing and document management systems by coordinating, archiving and purging files.
• Maintained inventory in supply closet to prevent shortages.
• Tracked and submitted employee timesheets to accounting department for payroll processing.
• Monitored attendance records by taking note of staff vacation time, sick days and personal days.
• Controlled building access by supplying key cards to employees and visitors.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Maintain all personnel files as well as company phone files.
• Responsible for calling certain customers for their weekly orders and getting them entered into our system within a timely manner.
• Responsible for South Texas Market AR short pay/unauthorized charges reports. Currently processing and researching reports for 11 locations.
• Responsible for all truck settlement and end of day paperwork.
• Process all location reporting for month end and upload to company share site at period end.
• Responsible for monthly credit card expense reports.

• Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
• Maintained records related to sales and placed special orders for desired items.
• Ordered store materials and built strong relationships with key company suppliers.
• Responsible for taking customer orders via in person and over the phone.
• Pulled materials for order and shipped out packages
• Entered customer orders within order entry system.

I originally started with National Oilwell Varco in Houston as an administrative assistant and transferred to the Victoria office. I was laid off and rehired within a year as inside sales. My main focus was drilling rig sales and keeping up with conex inventory on locations. I was transferred from Victoria to El Campo until that office closed. From there, I went to Gonzales.

• Contacted new and existing customers to discuss product and service solutions.
• Liaised between outside sales representatives and accounts to optimize customer service.
• Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
• Maintained detailed account records and contact logs to facilitate sales process.
• Employed mathematical skills to calculate purchase, negotiate price and draft contract.
• Responsible for taking orders from account representatives and customers and entering them into order entry system.
• Pulled materials from warehouse for customer deliveries.