Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Tonya McMahon

Tonya McMahon

Dallas,Texas

Summary

Results-oriented Training and HR professional with 10+ years of experience optimizing operations in the dynamic hospitality industry. Possessing a strong foundation in project management, I excel in developing and implementing high-impact training programs. Proven ability to build and lead high-performing teams, enhance employee engagement, and drive organizational success. Seeking a Training/HR Manager role to leverage expertise in talent development, HR strategies, and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Training Specialist

American Woodmark
11.2024 - Current
  • Conducted orientation sessions to assess skill levels and areas of strength and weakness.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Developed lesson plans, instructional materials and written practice tests for assembly and manufacturing training courses.
  • Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
  • Collected data on program effectiveness to develop modifications and improvements to curricula.
  • Facilitated virtual, in-person and blended learning sessions.

Training Manager

Topgolf
01.2022 - Current
  • Hire, onboard, and deliver exceptional training programs for our Playmakers, ensuring they have the knowledge, skills, and confidence to provide unforgettable guest experiences.
  • Recruit, interview, and hire playmakers
  • Implement and evaluate comprehensive training programs for new and existing Playmakers across all departments
  • Facilitate engaging and interactive training sessions, utilizing various instructional methods to cater to different learning styles.
  • Partner with department leaders to identify training needs and ensure alignment with overall business objectives.
  • Coach and mentor Playmakers, providing ongoing support and feedback to help them develop their skills and knowledge.
  • Maintain and update training materials, ensuring they are current, relevant, and reflect best practices in the hospitality industry.
  • Collaborate with other departments to ensure smooth onboarding and integration of new Playmakers into the Topgolf culture.
  • Uphold Topgolf's commitment to diversity, equity, and inclusion by creating a welcoming and inclusive training environment.
  • Won the 2022 Leadership award

Hospitality Manager

Topgolf
08.2021 - 01.2022
  • Ensured exceptional guest experiences at our venue. Lead a team of Playmakers, fostering a positive and engaging work environment, while overseeing all aspects of hospitality operations to deliver the signature Topgolf experience.
  • Ensured efficient scheduling and staffing to meet guest demands and operational needs.
  • Provided coaching, guidance, and performance evaluations for a team of Playmakers across various hospitality areas (e.g., Servers, Bartenders, Food Runners)
  • Oversaw all aspects of guest service, ensuring guests have a fun, memorable, and safe experience.
  • Proactively identified and resolved guest concerns promptly and professionally, going the extra mile to exceed expectations
  • Maintained a clean, safe, and inviting atmosphere throughout the venue, ensuring adherence to state and local standards.
  • Implemented and facilitated ongoing training programs for your team, ensuring they possess the necessary skills and knowledge to deliver exceptional service.

Team Lead

Topgolf
06.2019 - 08.2021
  • Led and motivated a team of Playmakers, ensuring exceptional guest experiences and smooth daily operations within a designated area (e.g., bays, restaurant, bar). Responsible for fostering a positive and engaging work environment while driving efficiency and exceeding Topgolf's standards.
  • Monitored inventory weekly according to respective pars for the venue
  • Assisted and reviewed Playmaker performance in accordance to restaurant policy
  • Upheld Topgolf's service standards and ensured consistent delivery across all guest interactions.
  • Identified areas for improvement and implemented solutions to optimize efficiency
  • Won 2020 Safety Award
  • Won 2020 Culture Champion Award

Training Lead

Topgolf
10.2017 - 06.2019
  • Assisted Training Manager with hiring and training of new Playmakers. Worked with training team to deliver all required training materials for Playmakers across all departments.
  • Planned and executed yearly retraining, including workplace behavior and safety courses.
  • Maintained materials, curriculum, and classroom spaces for dedicated training
  • Built player and playmaker confidence by actively listening to their concerns and providing appropriate feedback
  • Implemented new procedures- including both class room and hands-on training
  • Opened Topgolf Tucson in 2017

Education

Special Education

University of Texas At San Antonio
San Antonio, TX

Skills

  • Project management
  • Project scoping and planning
  • Proficient in Asana & Trello work management software
  • Budget & cost analysis
  • Facilitation
  • Microsoft 360
  • LMS
  • Proficient in HR Information Systems
  • Excellent in Verbal and written communication skills
  • Strong analytical and problem solving skills
  • Effective time management and organizational skills
  • Demonstrated ability to lead and motivate teams

Certification

  • GOOGLE PROJECT MANAGEMENT SPECIALIZATION
  • Completed over 100 hours of project management education. Efficiently and effectively managed projects using traditional and agile methods. Strong understanding of organizational structure, business processes, effective communication, and leadership styles.

Timeline

Training Specialist

American Woodmark
11.2024 - Current

Training Manager

Topgolf
01.2022 - Current

Hospitality Manager

Topgolf
08.2021 - 01.2022

Team Lead

Topgolf
06.2019 - 08.2021

Training Lead

Topgolf
10.2017 - 06.2019

Special Education

University of Texas At San Antonio

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Tonya McMahon